https://us.community.samsung.com/t5/Galaxy-S25/Samsung-Galaxy-Perplexity-Pro-Promo-Issue-Full-Timeline/m-p/3509561#M53479 <P><SPAN>Posting this for visibility and to see if others are experiencing the same issue.</SPAN></P><OL><LI><P><SPAN>I redeemed the 12-month Perplexity Pro offer through the Galaxy Store on an eligible Samsung device in the United States, as required by the promotion.</SPAN></P></LI><LI><P><SPAN>The subscription activated successfully with no issues.</SPAN></P></LI><LI><P><SPAN>After activation, the subscription was canceled by Perplexity.</SPAN></P></LI><LI><P><SPAN>I contacted support. They stated the cancellation was due to “fraud detection.”</SPAN></P></LI><LI><P><SPAN>I requested clarification on:</SPAN><BR /><SPAN>• what specific Terms of Service provision was violated</SPAN><BR /><SPAN>• what triggered the determination</SPAN><BR /><SPAN>• whether this was automated or manual</SPAN></P></LI><LI><P><SPAN>Support refused to provide:</SPAN><BR /><SPAN>• any specific Terms section</SPAN><BR /><SPAN>• any factual basis</SPAN><BR /><SPAN>• any explanation of what conduct triggered the action</SPAN></P></LI><LI><P><SPAN>They stated the decision is final, cannot be appealed, and will not be reviewed again.</SPAN></P></LI><LI><P><SPAN>They also stated I am welcome to subscribe again if I pay full price.</SPAN></P></LI></OL><P><SPAN>So the current situation is:</SPAN><BR /><SPAN>• Promotion redeemed correctly through Samsung Galaxy Store</SPAN><BR /><SPAN>• Subscription activated</SPAN><BR /><SPAN>• Benefit revoked after activation</SPAN><BR /><SPAN>• No explanation provided</SPAN><BR /><SPAN>• No appeal or correction path</SPAN><BR /><SPAN>• Paid re-subscription still allowed</SPAN></P><P><SPAN>This raises a few concerns:</SPAN></P><P><SPAN>• If this is a Samsung-partnered promotion, what are the actual eligibility and enforcement standards?</SPAN><BR /><SPAN>• How can a benefit be revoked after valid redemption with no disclosed reason?</SPAN><BR /><SPAN>• What oversight exists for partner enforcement decisions that affect Samsung promotions?</SPAN></P><P><SPAN>I am asking Samsung to clarify:</SPAN></P><OL><LI><P><SPAN>Whether Perplexity’s enforcement actions are governed or audited as part of this promotion</SPAN></P></LI><LI><P><SPAN>What recourse exists for users whose promotions are revoked without explanation</SPAN></P></LI><LI><P><SPAN>Whether this behavior aligns with how Samsung intends its promotions to be administered</SPAN></P></LI></OL><P><SPAN>If anyone else has had this happen with this promo, please share details. Trying to determine if this is isolated or systemic.</SPAN></P> Wed, 18 Mar 2026 17:36:44 GMT userV0fe8qsTHM 2026-03-18T17:36:44Z