topic getting your're offline check your connection in Galaxy S25

My phone is telling me "you're offline"?

SweetTasha1 — Wed, 25 Mar 2026 00:27:20 GMT

My phone is telling me "you're offline"? How can I fix this?

Re: It says "you're offline"

Mujibar — Tue, 24 Mar 2026 22:26:02 GMT

Turn on mobile data or WiFi

getting your're offline check your connection

SweetTasha1 — Tue, 24 Mar 2026 22:34:45 GMT

I don't know how to check my connection.. Also, this is an ad from New York Times. I do not subcribe to New York Times

Re: My phone is telling me "you're offline"?

jrri — Wed, 25 Mar 2026 05:29:42 GMT

Phone

Re: My phone is telling me "you're offline"?

SamsungMod — Wed, 25 Mar 2026 14:12:50 GMT

Hello SweetTasha1, thank you for your feedback. I understand your concerns regarding your device showing that it is offline and having New York Times ad being shown. Have you recently downloaded any new apps? Try your device in Safe Mode to verify that a third party app is not causing the issue:

Booting your Samsung Galaxy into Safe mode | Samsung CA.

Regarding the issue with your device showing that it is offline you would need to verify that your account is in good standing with your carrier. If you are experiencing issues with your Wi-Fi try these steps: http://www.samsung.com/us/support/troubleshoot/TSG10002018/

If you are still having issues I recommend performing a factory data reset, please be sure to back up your device before performing the reset:

Perform a factory reset on your Galaxy phone or tablet

If you are still encountering any issues, please visit a Samsung walk-in service center or you can schedule a repair service online.