topic Re: Re: Issues after update in Galaxy S25

Issues after update

LucyCurls — Wed, 15 Apr 2026 15:27:42 GMT

After the April update, Google messages freezes & gets stuck on white screen. rapid battery decline with little or no use, no fast charging. Multiple power cycles & restarts, clearing cache... still having issues. **galaxy s25+

Re: Issues after update

meself — Wed, 15 Apr 2026 15:32:44 GMT

Not experienced that you can goto settings than apps down to Google messages and tap storage and than tap clear cache and restart

Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 15:42:32 GMT

I did that. Last thing to do is hard reset...

Re: Issues after update

theiatan — Wed, 15 Apr 2026 15:54:36 GMT

I have found, that every 2 to 3 yrs my galaxy S model I have at the time always does this then I'm forced to just buy a new phone cause it's so bad! Phone battery dies fast, takes forever for anything to function on the phone. Multiple hard resets a day. Just get tired of it so I go buy another phone.

Re: Issues after update

Mujibar — Wed, 15 Apr 2026 15:55:22 GMT

Try uninstalling the app (since it's a system app, this will only uninstall updates). Reboot, then re-update the app from the Play Store.

Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 15:59:35 GMT

This is only a year old.

Re: Re: Issues after update

AAbbott — Wed, 15 Apr 2026 16:53:13 GMT

Did you only clear the cache, or did you clear the data as well? Clearing the data will not delete any messages, it only refreshes the app and you will have to redo all your settings. I suspect there may be a corruption in the data. You can uninstall Google Messages (if you need to) from it's page in the Play store.

Re: Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 16:56:58 GMT

Thank you. I did not clear data. Will try

Re: Issues after update

AAbbott — Wed, 15 Apr 2026 16:57:21 GMT

Every 2 or 3 years you have a major glitch that's so bad you have to replace your phone? I suspect that you do not perform regular maintenance on those devices - rebooting regularly (auto optimization), regularly cleaning out app caches (for the biggest cache hogs like social media and maps) and optimizing your apps (using Good Guardians App Booster). Start doing this on your S25 and you should not run into that issue.

Re: Issues after update

SamsungMod — Wed, 15 Apr 2026 17:20:11 GMT

Hello LucyCurls welcome to the Samsung Community! I can understand the confusion at why your phone must be behaving in such a way that you can’t use it as intended. I will be happy to troubleshoot with you today to see if we can solve this issue together. To start, I first recommend trying to clear out files by looking at your storage in your settings. Sometimes your phone may be full on storage, and you may have a little too many applications or photos. Nevertheless, please check out the link here for more information on how to troubleshoot your issue.

http://www.samsung.com/us/support/troubleshoot/TSG10001440/

Please feel free to contact us here with any questions or concerns in regard to whether or not this helped. We look forward to your response!

Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 19:06:24 GMT

Thank you. It didnt work 😔 hope they roll out new update

Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 19:13:20 GMT

Thank you. Ive done all troubleshooting prior to posting. I Uninstalled Google messages as well & still the same issue. I had no issues up until yesterday. I perform routine maintenance periodically. I reverted back to Samsung messages for now. My main concern is the fast charging...which like the messages was not an issue until today

Re: Re: Issues after update

AAbbott — Wed, 15 Apr 2026 19:26:46 GMT

Well, then try the uninstall process through the Play store. Through the phone, you cannot uninstall the app, only disable it. But, if you go to the Play store and search for Google Messages, (you can also long press on the app icon and tap the info symbol and tap "app details in store" to bring you directly to the app page) you will be able to uninstall it there.

Other than the update, have you downloaded any apps lately? Sometimes third party apps can interfere with native apps. Even if an app was on your phone before, and update could have done something. Try booting your phone into safe mode. This will load only Samsung and Google apps. You can see if the problem persists in safe mode. A warning, though, that this will mess up some of your home screen structure upon return to normal. If you have Good Lock's home up module you can make sure your home screen layout is backed up and then restore it.

Re: Re: Re: Issues after update

LucyCurls — Wed, 15 Apr 2026 19:30:14 GMT

Tysm.... I did also try to uninstall. I reverted back to Samsung messages for now. Bc the uninstall & reboot didnt work.... 🤦🏽‍♀️

Re: Issues after update

Keep — Sat, 18 Apr 2026 22:04:47 GMT

this is happening to me too. the phones idle temp is around 60C-65C. Very hot. And battery burning down 4x faster than normal. My wife has the same phone, she didnt do the update, and is not experiencing this issue. I've tried deleting a bunch of apps which were on the top of the CPU usage list such as twitter and chrome. Still persists. This has to be an issue with the update, not sure what else i can try.

Re: Issues after update

AAbbott — Sat, 18 Apr 2026 22:44:08 GMT

To ask the obvious, did you try a simple reboot to optimize? After an update I always do an extra reboot, to make sure the update has completed. Download Good Guardians and the battery guardian, thermal guardian and app booster modules. App booster will optimize your apps (like Windows' defragmenter) and battery guardian and thermal guardian may help you pinpoint what's causing the overheating. It's likely not an app causing the battery drain, per se, but if something is causing overheating, heat will drain the battery.

If none of that is helpful, make sure you have a backup of your phone and plan on a factory reset.

Re: Issues after update

cypress585 — Sat, 18 Apr 2026 23:19:16 GMT

We shouldn't have to download these apps just to "optimize" our phones, like other competitors each small updates or regular monthly updates always optimize the performance but samsung are just lazy

Re: Re: Issues after update

LucyCurls — Sat, 18 Apr 2026 23:37:17 GMT

I tried everything.... I went back to Samsung messages, I've used Google messages for a couple of years now... hoping for an update soon

Re: Issues after update

Keep — Sun, 19 Apr 2026 07:18:44 GMT

tried everything. decided to factory reset the whole device and that seems to have fixed it. really annoying tho

Re: Issues after update

AAbbott — Sun, 19 Apr 2026 12:59:28 GMT

You don't have to do anything you don't want to do.

Samsung makes these apps modular (Good Guardians is an official Samsung app), in order to allow users extra control over the workings of their phones. Just as you can defragment Windows manually, even though it does automatic optimization. The insights that Thermal Guardian and Battery Guardian gives, is an option to help you troubleshoot. No one forces you to download the app to take advantage of these features.

Other manufacturers do no automatically optimize apps. They may optimize your phone's performance, which is different, but I'm not sure they even do that. For proper phone optimization, no matter which brand you have, you need to periodically restart your phone. Samsung phones optimize performance, but you still have to periodically restart your phone, and they have a handy little setting to do it automatically - auto opitimization, so you don't even have to remember to do it yourself.