topic Re: Re: Denied trade in in Galaxy S25

Denied trade in

user0Op5lVT7RT — Fri, 17 Apr 2026 17:16:51 GMT

Samsung just sent me an email that said they denied my trade in for my Galaxy s25 Ultra. The phone was brand new looking nothing wrong with the phone and it was factory reset it through the settings. They said that the phone wasn't factory reset. Which I know for a fact that it was. I called today and they said that they're escalating it. Has anybody had this issue with their training?

Re: Denied trade in

Mujibar — Fri, 17 Apr 2026 17:31:50 GMT

Unfortunately, this is a common occurrence with Samsung trade-ins, along with all kinds of other false claims, including "empty box." I'm glad it's being escalated. You should also request the video of your package being opened.

Customers need to protect themselves in case of fraudulent claims like this. Make sure you take pics and/or video of the device before you ship it. Document physical condition, as well as evidence of it having been factory reset. Also retain proof of having dropped it off with the shipping company.

Re: Re: Denied trade in

user0Op5lVT7RT — Fri, 17 Apr 2026 17:45:14 GMT

So they should be able to show me a video of a phone being turned on and being locked?

Re: Re: Re: Denied trade in

Mujibar — Fri, 17 Apr 2026 17:52:29 GMT

Every package being opened is video recorded. I have no idea what the video will show, but they're obligated to provide it upon request.

Re: Denied trade in

sbradley73 — Fri, 17 Apr 2026 18:28:08 GMT

After my current fiasco with Samsung, it appears they do not care about their customers. Sorry that happened to you. Its messed up that a multi-billion dollar company can't do better than constant escalation.

Re: Denied trade in

TechWhiz — Fri, 17 Apr 2026 18:39:19 GMT

To date I haven't had any issues with trade-ins but I always video and take pictures of the screen while booting. I also double and triple check that they are wiped and immediately boot into the setup screen.

Re: Denied trade in

-CROW- — Fri, 17 Apr 2026 19:23:55 GMT

I honestly never had any problem with trade-ins. Always accepted with the max refund.

Re: Denied trade in

user0Op5lVT7RT — Fri, 17 Apr 2026 19:49:37 GMT

They just sent me an email saying that there will be no charge back and consider matter closed🙏

Re: Re: Denied trade in

Robin621k — Fri, 17 Apr 2026 20:05:18 GMT

Yay!

Re: Re: Denied trade in

Mujibar — Fri, 17 Apr 2026 20:10:15 GMT

Excellent! Happy you got a good resolution!

Re: Re: Denied trade in

AAbbott — Sat, 18 Apr 2026 00:01:39 GMT

Keep that email.