topic Re: Post OneUI 8.5 Upgrade / Video Call Issue. in Galaxy S25

Post OneUI 8.5 Upgrade / Video Call Issue.

userIzHov1g89d — Mon, 11 May 2026 23:40:01 GMT

After the OneUI 8.5 upgrade, video chat with another android phone (even another Samsung phone with oneUI 8.5) fails. It keeps saying "video declined". If the other phone tries the same, they get a "video declined" error as well. This seems to work fine before the upgrade as I would make routine video call.

Just a side note, video calls through google Meet do still work however.

Re: Post OneUI 8.5 Upgrade / Video Call Issue.

PrettiP — Mon, 11 May 2026 23:43:00 GMT

Are yu using Google Meet for Video Calling ?

Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

userIzHov1g89d — Mon, 11 May 2026 23:48:42 GMT

From the contact, when I click on the video/camera button to initiate the call. When I do, I get 2 options

1.) Google Meet
2.) Video call.

In the past, I would select video call to make the call. Now, even though the call connects, it doesn't include the video. If I select the camera within the call, i get the "video declined " error instantly.

Re: Post OneUI 8.5 Upgrade / Video Call Issue.

Robin621k — Mon, 11 May 2026 23:50:16 GMT

That would be a carrier issue then. Contact your carrier.

Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

userIzHov1g89d — Mon, 11 May 2026 23:57:11 GMT

My phone was bought through AT&T... I find it hard to believe AT&T is blocking the video feature of Samsung phones just because they made a small upgeade.

Re: Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

Robin621k — Tue, 12 May 2026 00:14:59 GMT

I didn't say AT&T is blocking it. It is a carrier feature to locked devices. ViLTE is supplied by your carrier. They are the ones who put the carrier based tweaks to your software.
This happens all the time with software updates, stuff gets broken. Put in an error report and contact your carrier.

Re: Re: Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

userIzHov1g89d — Tue, 12 May 2026 00:27:06 GMT

I got you. That makes sense. Thanks for for the advice.

Re: Re: Re: Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

Robin621k — Tue, 12 May 2026 00:35:18 GMT

You're welcome!

Video call declined on my S25 Ultra

Javier60 — Wed, 13 May 2026 22:33:44 GMT

Video call declined s25 ultra

Re: s25 ultra

meself — Tue, 12 May 2026 03:01:38 GMT

User Action: The recipient tapped the decline button or sent a custom quick response message.

"Do Not Disturb" or Focus Mode: The recipient has set their device to block incoming calls, which can prevent notifications.

App Settings/Permissions: In apps like Messenger or WhatsApp, denied calls can result from missing camera/microphone permissions.

System Issues/Bug: A known issue in Google Meet or Messenger might cause calls to fail or ring on other devices

Re: s25 ultra

meself — Tue, 12 May 2026 03:01:53 GMT

What i found

Ui 8.5

user1SvAPwZ1JV — Tue, 12 May 2026 20:44:30 GMT

If you have att for your provider, im assuming its the same on all carriers, and you use your native video calling (not google or facebook) then do NOT update. It removes the ability to use that feature and forces you to use google meet. Completely trash app and unstable when not on a pristine network. My native video calling worked so much better in less than optimum service.

Re: Ui 8.5

userIzHov1g89d — Tue, 12 May 2026 21:17:51 GMT

I had the exact same issue and posted about it. I reached out to AT&T to troubleshoot. Spent a good hour troubleshooting, but to no avail. They say the issue is on the Samsung end. Who knows at this point...

Re: Re: Re: Re: Re: Re: Post OneUI 8.5 Upgrade / Video Call Issue.

userIzHov1g89d — Tue, 12 May 2026 21:23:41 GMT

I reached out to AT&T regarding the issue. They reset some network settings on the back end and tried some other troubleshooting steps, but did not resolve the issue. Keep in mind, i have two S25+ in my household. Both were upgraded at the same time and both are having the same exact issue.

Just a side note, the Meet (Google Meeting) option works fine. It's the Video Call that is the issue

Re: Re: Ui 8.5

user1SvAPwZ1JV — Tue, 12 May 2026 21:35:46 GMT

When i Google my exact issue with the ui, it tells me Samsung is pushing ppl to Google meet

Re: Ui 8.5

meself — Tue, 12 May 2026 23:21:26 GMT

Not seen that removed and still shows active

Re: Re: Ui 8.5

user1SvAPwZ1JV — Tue, 12 May 2026 23:24:42 GMT

My song still shows on. But when I call some one on video it auto declines the video. When u look at the setting while on the call it's turned off and won't let you turn it on

Re: Re: Re: Ui 8.5

meself — Tue, 12 May 2026 23:28:15 GMT

There was a few post on that in last week so it's not ui 8.5 related

Re: Re: Re: Re: Ui 8.5

user1SvAPwZ1JV — Tue, 12 May 2026 23:29:36 GMT

I'm sorry it is for me. It did not have the issue until the update. Not to mention, both of my daughters who do not have 8.5, the native video calling still works.

Re: Re: Re: Re: Re: Ui 8.5

meself — Tue, 12 May 2026 23:30:17 GMT

Might just be coincidence as the post where sunday and before