topic Samsung cloud error. Couldn't back up the data. in Galaxy S25

topic Samsung cloud error. Couldn't back up the data. in Galaxy S25 https://us.community.samsung.com/t5/Galaxy-S25/Samsung-cloud-error-Couldn-t-back-up-the-data/m-p/3135071#M7030 <P>Hello all </P> <DIV> </DIV> <DIV>New s25 ultra and while it mainly works fine I'm trying to sync contacts from my phone to my Galaxy book and need to first get them to the cloud by backing them up with my phone. </DIV> <DIV> </DIV> <DIV>The problem is I cannot back up my contacts or really any data to the Samsung cloud </DIV> <DIV> </DIV> <DIV>I received the error: couldnt back up this data. Samsung cloud didn't respond. </DIV> <DIV> </DIV> <DIV>I raised an incident with support and so far they have not been able to resolve. </DIV> <DIV> </DIV> <DIV>What I've done so far: </DIV> <DIV> </DIV> <DIV>The phone is fully updated. </DIV> <DIV> </DIV> <DIV>I am not over the storage limit only using a few MB</DIV> <DIV> </DIV> <DIV>Cleared app data and cache of Samsung cloud app </DIV> <DIV> </DIV> <DIV>Logged out and back in of Samsung account </DIV> <DIV> </DIV> <DIV>Tried on Wi-Fi and mobile </DIV> <DIV> </DIV> <DIV>Saved contacts to SIM card Rather than just trying to upload the contact saved to Google</DIV> <DIV> </DIV> <DIV>Restarted phone wiped cache partition </DIV> <DIV> </DIV> <DIV>Force quit the app. Wiped cache again</DIV> <DIV> </DIV> <DIV>Tried with enhanced data protection on or off </DIV> <DIV> </DIV> <DIV>Tried selecting different options in the backup toggling certain apps on and off etc </DIV> <DIV> </DIV> <DIV>Reset network settings </DIV> <DIV> </DIV> <DIV>I think that's it. Trying to avoid a full factory reset as I need to keep my authenticators for work and don't really have anywhere else to put them. </DIV> <DIV> </DIV> <DIV>Appreciate any help or suggestions.. thank you</DIV> <DIV> <DIV> </DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1226062iBA9384F400229B4B/image-size/large?v=v2&px=999" role="button" title="image" alt="image" /></span></DIV> <DIV> </DIV> <DIV> </DIV> </DIV> Wed, 12 Feb 2025 20:42:29 GMT cloudproblems 2025-02-12T20:42:29Z