topic Poor service or no service in Galaxy S26

Poor service or no service

jim1942 — Tue, 21 Apr 2026 20:23:20 GMT

I purchased my phone from Verizon and an old no longer valid email address was used. When I try to change my email address Samsung keeps asking me for a verification number that is being sent to my old email address. When I tried to contact Samsung I was sent to a chat box and after a lengthy conversation I was told they could solve my problem for 5 dollars. When you try to contact the CEO who has plenty of time for a puff piece, you get sent to the same chat box. Can anyone tell me if they know of a reputable cell phone company

Re: Poor service or no service

SamsungMod — Tue, 21 Apr 2026 22:55:49 GMT

Good evening @jim1942 and welcome to our community! I totally understand how frustrating this is and am delighted to assist you 🙂 For this problem you're experiencing with your Samsung Account, you'll need to reach out to that department directly. You can reach them via phone number 855-795-0509.

Re: Poor service or no service

Tom6068 — Wed, 22 Apr 2026 09:45:47 GMT

Samsung wants $5 to remedy a defunct email address that was once valid? That sounds like a scam to me. How was Samsung contacted? Was it the actual Samsung chat online or calling the support number?