topic Re: New S26 unable to create a work profile using company portal in Galaxy S26

New S26 unable to create a work profile using company portal

nikicacro — Wed, 08 Apr 2026 12:36:17 GMT

Hello,

I am facing an issue enrolling to company portal. I have done following:

checked with IT if device limit is reached
have enough storage space
installed android device policy
turned on Company portal to Device admin list
factory reset (multiple times)

and result is not changing i am getting message:
Work profile provisioning blocked

You can't create or add work profiles to this device. Contact D2C SEAD V3 to use work profiles.

Does anyone now how to handle this and who to reach out for assistance?

Re: New S26 unable to create a work profile using company portal

LongHiker — Wed, 08 Apr 2026 13:07:38 GMT

@nikicacro Hopefully your IT department can update the device database used by that application to include the S26. The IT department may need to reach out to the developers of that application to include the S26.

Re: New S26 unable to create a work profile using company portal

userXFiZbV5by4 — Thu, 09 Apr 2026 05:55:04 GMT

profile

Re: New S26 unable to create a work profile using company portal

nikicacro — Thu, 09 Apr 2026 06:19:09 GMT

hi @LongHiker

thanks for replying. This is Microsoft Company Portal application and my IT department is convinced that the device I have is enrolled within Knox Mobile Enrollment (KME) at some other company (D2C SEAD V3) or under vendor restrictions as in my company tenant there is no restriction.
I am a bit desperate as the new phone is in my drawer as i have no use of it.

Is there a way to verify belonging to different company?