topic Fold 3 turns off when closed or opened in Fold & Flip Phones

Fold 3 turns off when closed or opened

Mhernandez318 — Fri, 20 Jan 2023 08:00:13 GMT

My phone has been turning off when I close the inside screen or when I open it up. I ran a diagnostic and it said the Flex mode sensors where malfunctioning. Auto rotate doesn't work properly either. I spent an entire day troubleshooting with no success and I believe its a hardware malfunction because its getting worse and harder to use. I HAVE OWNED FOLD 2, FOLD 3 AND FOLD 4. THIS IS A SHOCKER. my fold 3 is only 6 months old and still under warranty. I believe it's a hardware issue but would like to know if anyone else has experienced this. As a satisfied valuable customer for so many years it hurts to experience this. Also found after running diagnostics that the bottom left side of my inside screen doesn't pick up my s pen for an entire 4th of the screen in the shape of a square. This sucks. Phone is in prestine condition and treated like the gem that it is.

Re: Fold 3 turns off when closed or opened

LongHiker — Fri, 20 Jan 2023 12:46:40 GMT

@Mhernandez318 I have not experienced that on my Fold 3 nor Fold 4. Unfortunately failures of components do sometimes happen. Contact support and get your phone repaired.

Re: Fold 3 turns off when closed or opened

Samsung_Moderator — Fri, 20 Jan 2023 15:01:52 GMT

Hello, We can certainly understand how frustrating it is when your device is not working as designed. This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html