https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497991#M18155 <P>I was assuming there was something like this. It seemed ridiculous that the guy in the store needed my pin without any security like this. When I asked him if there was some kind of service mode like this he looked at me like I was crazy.&nbsp;EDIT: I checked the Samsung site and it appears this is only on 1UI5, which is compatible with galaxy s21 s22 but not zflip3 at present from what I can see.</P><DIV id="ae_app"><!-- Layout, Style or Voice Helpers --><DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV><!-- Compliance --><DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --><DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV><DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV><DIV id="audioeye_word_message" style="display: none;">Word Download</DIV><DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV><DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV><DIV id="audioeye_document_message" style="display: none;">Document Download</DIV></DIV><!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --><DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV><!-- Symbol definitions --></DIV><!-- end #ae_app --><P>&nbsp;</P><DIV id="ae_app"><!-- Layout, Style or Voice Helpers --><DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV><!-- Compliance --><DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --><DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV><DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV><DIV id="audioeye_word_message" style="display: none;">Word Download</DIV><DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV><DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV><DIV id="audioeye_document_message" style="display: none;">Document Download</DIV></DIV><!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --><DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV><!-- Symbol definitions --></DIV><!-- end #ae_app --> Wed, 01 Feb 2023 22:28:26 GMT martyng 2023-02-01T22:28:26Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497910#M18151 <P>The factory screen protector has started peeling at the fold on my zflip3. I've had it since August 21 so its around 16 months in.</P> <P>I took it to Ubreakitufixit in Wilmington NC where I live as advised by the Samsung website.</P> <P>The technician said that I'd need to leave the phone with them for 3 hours AND he'd need my PIN as he needed to access the phone for diagnostics?<BR /><BR />Firstly, I don't see why this is required just to change a plastic peel off layer on the phone? But also - this is a massive security issue. Once pinned into my phone he'd have access to my email accounts as well as 2 factor authentication for various banking and other financial services I use, not to mention remote access to work IT systems I maintain.<BR /><BR />Do people normally willingly hand over this type of access to repair technicians? Isn't there a service mode on the phone that can be used to access diagnostics without giving full access?<BR /><BR />In the end I declined to have the screen protector changed as I just can't take those security risks. I guess I'll have to youtube how to do it myself.</P> <!-- end #ae_app --> Mon, 29 Jan 2024 03:31:54 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497910#M18151 martyng 2024-01-29T03:31:54Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497964#M18152 My s21 has privacy setting for repairs Wed, 01 Feb 2023 22:01:33 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497964#M18152 DAN003 2023-02-01T22:01:33Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497968#M18153 It was in the one ui 5 android 13 update <SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="Screenshot_20230201_160154_Android System.jpg"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1026852iD7DC1F87DE2DE09B/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot_20230201_160154_Android System.jpg" alt="Screenshot_20230201_160154_Android System.jpg" /></span></SPAN><SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="Screenshot_20230201_160150_Android System.jpg"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1026853i637790BBF6243CBA/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot_20230201_160150_Android System.jpg" alt="Screenshot_20230201_160150_Android System.jpg" /></span></SPAN> Wed, 01 Feb 2023 22:02:59 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497968#M18153 DAN003 2023-02-01T22:02:59Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497969#M18154 My samsung z flip 3 was repaired at a samsung experience store and it was amazing <span class="lia-unicode-emoji" title=":clapping_hands:">👏</span> <span class="lia-unicode-emoji" title=":raising_hands:">🙌</span> Wed, 01 Feb 2023 22:04:11 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497969#M18154 DAN003 2023-02-01T22:04:11Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497991#M18155 <P>I was assuming there was something like this. It seemed ridiculous that the guy in the store needed my pin without any security like this. When I asked him if there was some kind of service mode like this he looked at me like I was crazy.&nbsp;EDIT: I checked the Samsung site and it appears this is only on 1UI5, which is compatible with galaxy s21 s22 but not zflip3 at present from what I can see.</P><DIV id="ae_app"><!-- Layout, Style or Voice Helpers --><DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV><!-- Compliance --><DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --><DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV><DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV><DIV id="audioeye_word_message" style="display: none;">Word Download</DIV><DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV><DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV><DIV id="audioeye_document_message" style="display: none;">Document Download</DIV></DIV><!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --><DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV><!-- Symbol definitions --></DIV><!-- end #ae_app --><P>&nbsp;</P><DIV id="ae_app"><!-- Layout, Style or Voice Helpers --><DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV><!-- Compliance --><DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --><DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV><DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV><DIV id="audioeye_word_message" style="display: none;">Word Download</DIV><DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV><DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV><DIV id="audioeye_document_message" style="display: none;">Document Download</DIV></DIV><!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --><DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV><!-- Symbol definitions --></DIV><!-- end #ae_app --> Wed, 01 Feb 2023 22:28:26 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497991#M18155 martyng 2023-02-01T22:28:26Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497995#M18156 Check your settings and checkif you have this feature Wed, 01 Feb 2023 22:25:51 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2497995#M18156 DAN003 2023-02-01T22:25:51Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2498013#M18157 <P style="margin: 0;">Hello, We certainly understand your concern for privacy during the service process. We have an article that details the steps to take before having your phone repaired. <A href="https://www.samsung.com/us/support/answer/ANS00086466/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00086466/</A></P> <P style="margin: 0;">We apologize, there is a fault in the link for mail-in service. However, the steps for walk-in service are the same.</P> <P style="margin: 0;">There is also a section for information on Maintenance Mode for phones that have updated to One UI 5.0</P> Wed, 01 Feb 2023 22:50:27 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Why-is-my-PIN-required-by-UbreakitUfix-it-to-change-screen/m-p/2498013#M18157 Samsung_Moderator 2023-02-01T22:50:27Z