topic Re: Wifi issues with Z fold 5? in Fold & Flip Phones

Wifi dropping on Fold 5

SSEM — Mon, 01 Apr 2024 04:47:26 GMT

Any one else having issues with their wifi dropping for no reason and/or connected to WiFi but without internet?? This have become akst an everyday struggle on my Z fold 5 lately. Can't tell if it's the phone itself or causes from a firmware update.

Re: Wifi issues with Z fold 5?

msh21 — Thu, 07 Sep 2023 15:40:41 GMT

I'm having the same issues on my Z fold 4. I noticed this and a lot of my apps loading slow after the last update that came out.

Re: Wifi issues with Z fold 5?

Samsung_Moderator — Thu, 07 Sep 2023 16:52:19 GMT

Hello, Welcome to the Community. We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html