topic Re: Fold5 left speaker not working in Fold & Flip Phones

Fold5 left speaker not working

Oriontek — Sun, 17 Sep 2023 20:43:58 GMT

Need help on brand new Samsung Galaxy Fold 5 left speaker not working , what should I do please help, does anyone know how to fix this or having the same issue? I would appreciate your help thanks.

Re: Fold5 left speaker not working

Dan2023 — Sun, 17 Sep 2023 20:50:00 GMT

If it is brand new, contact the vendor for repair or replacement.

Re: Re: Fold5 left speaker not working

Oriontek — Sun, 17 Sep 2023 20:56:41 GMT

Yes its brand new It's 20 days old , I called Samsung but they want me to take it to ifix center for them to diagnose it first then fix it not replace it, I don't think this is fear.

Re: Re: Re: Fold5 left speaker not working

Dan2023 — Sun, 17 Sep 2023 21:34:30 GMT

But it is in line with their public return policy.

Honestly, I would never purchase an item over $300 without first reading the purchasing terms and conditions and I'd would buy locally (from my carrier) before purchasing abroad. At least I can walk into the store and get face to face customer service should something go wrong. If they don't do right by me, I'll take my business to another carrier that will.

Nor do I purchase a $500+ phone without phone insurance from my carrier. It's a one year warranty on Samsung phones. What happens after that first year?

Re: Re: Re: Re: Fold5 left speaker not working

Oriontek — Sun, 17 Sep 2023 22:01:56 GMT

I always purchase my phones from Samsung, and they always had my back. I also have insurance with Tmobile, but this time, I don't know why they are dropping the ball, what should I do? I appreciate you're taking the time to respond to me.🫡🙏

Re: Re: Re: Re: Re: Fold5 left speaker not working

Dan2023 — Mon, 18 Sep 2023 01:06:16 GMT

Back up your phone. Factory reset the device. Remove the SIM. Take it to the repair center and get it looked at. In the meantime, see about getting a cheap burner phone from Tmobile that has just calling and texting.

Re: Re: Fold5 left speaker not working

bill-e — Mon, 18 Sep 2023 01:23:49 GMT

You are outside of your 14 day return period so all you can do is have it fixed under warranty.

Perform a Factory Reset, do not install any backups and test it out to see if the speaker is working. If it is then restore the backup and hopefully it still works. If it doesn't then an app that you've installed is causing thiss and needs to be found and removed.

If it doesn't work after the factory Reset then it's got to go in for service.

Re: Re: Re: Re: Re: Re: Fold5 left speaker not working

Dan2023 — Mon, 18 Sep 2023 01:24:16 GMT

Hopefully, Samsung will cover the repair under the one-year warranty.

Re: Re: Re: Fold5 left speaker not working

Oriontek — Mon, 18 Sep 2023 02:19:55 GMT

Thank you I appreciated it, I will try that first.

Re: Re: Re: Re: Re: Re: Re: Fold5 left speaker not working

Oriontek — Mon, 18 Sep 2023 02:20:25 GMT

Thanks They said they will.

Re: Re: Re: Re: Re: Re: Fold5 left speaker not working

Oriontek — Mon, 18 Sep 2023 02:21:14 GMT

I still have my fold 4 I will use that in the mean time thanks for your advice.

Fold5 left speaker weaker than right one

Oriontek — Wed, 20 Sep 2023 01:38:55 GMT

Is anyone having this issue? I noticed my right speaker was weak; I tested it and saw the difference when I moved the sound balance.

I called Samsung, and they sent me to a service center. They also noticed the difference in sound between the two, but it didn't show when they ran the diagnosis; now, on my fold4, the sound is the same in both speakers, and the sound is way better than this fold5; what do you guys think?

Re: Fold5 left speaker weaker than right one

gabe80million — Wed, 20 Sep 2023 03:01:54 GMT

Take it back to that service center and tell them to replace the speaker. If that doesn't fix it, it may be a software issue possibly

Re: Re: Fold5 left speaker weaker than right one

Oriontek — Wed, 20 Sep 2023 03:08:07 GMT

I'm about to send it but I did a research online and it looks like I'm not the only one that notice this, and they're also saying that this is normal which I disagree