https://us.community.samsung.com/t5/Fold-Flip-Phones/UI-Update-6-0-and-now-bluetooth-and-wifi-will-not-turn-on/m-p/2755481#M23106 <P style="margin: 0;">Hello, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi or Bluetooth on your phone.</P> <P style="margin: 0;">There are several steps we recommend attempting to get these features working again.</P> <P style="margin: 0;">1. Test the phone in safe mode. <A href="https://www.samsung.com/us/support/answer/ANS00062983/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00062983/</A></P> <P style="margin: 0;">2. Clear the cache partition and repair apps in the recovery menu.</P> <P style="margin: 0;">To get to recovery mode:<BR />- Turn off phone<BR />- Once off, hold down volume up and power buttons simultaneously<BR />- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears<BR />- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)<BR />- Use power button to select.<BR />- Run the repair apps option and your device will restart.</P> <P style="margin: 0;">3. Reset the network settings. Settings&gt;General Settings&gt;Reset&gt;Reset Network Settings. This will remove all Wi-Fi and Bluetooth connections, and you will need to reconnect to these services again.</P> <P style="margin: 0;">4. If the Bluetooth and Wi-Fi will still not turn on,&nbsp;the next step would be a factory reset of the phone. <A href="https://www.samsung.com/us/support/answer/ANS00062029/" target="_blank" rel="noopener noreferrer">https://www.samsung.com/us/support/answer/ANS00062029/</A></P> <P style="margin: 0;">If the Wi-Fi and Bluetooth will still not turn on after the reset, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: <A href="http://www.samsung.com/us/support/service/" target="_blank" rel="noopener noreferrer">http://www.samsung.com/us/support/service/</A>&nbsp;or by contacting customer support at 1-800-726-7864.</P> <P style="margin: 0;">For assistance outside the U.S., please use this link:&nbsp;<A href="https://www.samsung.com/us/common/visitlocationsite.html" target="_blank" rel="noopener noreferrer">https://www.samsung.com/us/common/visitlocationsite.html</A></P> Mon, 18 Dec 2023 21:41:59 GMT Samsung_Moderator 2023-12-18T21:41:59Z