topic Re: Internal screen malfunction in Fold & Flip Phones

Internal screen on left is blinking and going black

Anadah — Mon, 04 Mar 2024 16:49:20 GMT

I am so disappointed that I have only had my Z Fold 5 for just about 2 months and the internal screen on th3e left side keeps blinking and going black. I have tried every trick I've seen on Youtube for it to not work. I have reached out to Samsung only to be told that I have to find a authorized Samsung repair center which is nowhere close to me within 75 miles. I know my phone is on a 2 year manufacturer warranty. I have never dropped my phone or slammed it close. I also had a friend warn me that her fold screen had a black line in the crease only after 3 weeks. I am at my wits end on what to do with a phone that I cannot use when it is open. The main feature that I purchased it for. I'm somewhat starting to gravitate toward the "fruit" and I hate that fruit products. Please Samsung do something!

Re: Internal screen malfunction

Samsung_Moderator — Mon, 04 Mar 2024 16:47:26 GMT

Hello Anadah, Welcome to the Community. We understand how disappointing it is to be experiencing a blinking and black display on the left of the screen.

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

You can also test the hardware by opening the Members app and selecting Support then Phone Diagnostics.

If the left side continues to experieince the symptoms, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. Please note, Samsung does offer ship-in service. Shipping the phone service does take approximately 7-14 business days, including shipping.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html