topic Re: Update alter my services in Fold & Flip Phones

Unable to send or receive calls and text

userKNUZ7tSXMX — Wed, 20 Dec 2023 20:15:34 GMT

My phone was working perfectly until the software update on Wednesday, 7/13/22.

I no longer am able to receive calls from contact (goes straight to voicemail, with no notification of ever receiving call in phone recent calls)or send SMS messages and when I attempted respond to send SMS messages I get this error messages (Free Msg: Unable to send message - Message Blocking is active).

I am able to send calls and receive SMS only! I need my phone for personal and business usage.

Can I get some feedback. Thanks!!

Re: Update alter my services

The Burg — Sat, 16 Jul 2022 19:50:05 GMT

You'll need to tell us what phone model you have and who your carrier is first.

Re: Re: Update alter my services

userbpXULfTtce — Sun, 17 Jul 2022 04:09:52 GMT

This is a well known issue after the June/July update on most galaxy devices. Why are you pretending to not know about it?

Re: Update alter my services

userbpXULfTtce — Sun, 17 Jul 2022 04:12:21 GMT

It's a known issue affecting many users. The only thing you can do now is to change network mode to 3g/2g. Terrible, but works for now. Also, complain to BBB and FTC. Samsung needs to acknowledge and pay for the damage it caused to people with this update.

Re: Update alter my services

The Burg — Sun, 17 Jul 2022 04:34:52 GMT

My S21+, on Verizon, had received all these updates and it works absolutely perfectly. Zero issues whatsoever. I have June Samsung update, June Play System update, and I just loaded up Nova Launcher 8 Beta. Is every single Samsung model ever made affected by this issue? No. So why don't you tell us what you have and maybe somebody has a fix for that specific model.

Re: Re: Update alter my services

Leatza — Sun, 17 Jul 2022 06:12:46 GMT

Thank u, this helped. I was able to send a text!

Re: Re: Re: Update alter my services

userbpXULfTtce — Sun, 17 Jul 2022 06:14:55 GMT

I am glad this worked for you. But network speed will be terrible unfortunately. Hopefully there will be an actual fix soon.

Re: Re: Update alter my services

Rajeshnit2k2 — Mon, 18 Jul 2022 00:29:25 GMT

Thank you, you saved my day.
But how did you know that. I had chat with samsung support and after 1 hour he said the phone needs to checked physically

Re: Re: Re: Update alter my services

userbpXULfTtce — Mon, 18 Jul 2022 02:26:14 GMT

I am glad it helped you. I just found it through trial and error. I have found Samsung support to be a joke unfortunately.

Re: Re: Update alter my services

userbpXULfTtce — Mon, 18 Jul 2022 02:29:53 GMT

Seems like S21, S22 unlocked versions have this issue. Locked phones might not have it since the update process is a bit different for those.

Re: Update alter my services

SubhajitPL07 — Tue, 19 Jul 2022 19:58:34 GMT

I posted about this issue in the month of June, I'm using an S21 ultra and this has been really frustrating, the only way I'm able to use my phone is by setting it to 3G. But you know what? Instead of addressing this issue, Samsung decided to delete my post and all the other posts that are related to this.

Re: Update alter my services

userbpXULfTtce — Tue, 19 Jul 2022 20:50:45 GMT

https://us.community.samsung.com/t5/Galaxy-S21/Galaxy-S21-22-June-update-issues/td-p/2319920

Re: Update alter my services

userbpXULfTtce — Tue, 19 Jul 2022 20:51:43 GMT

FYI, Samsung is apparently deleting several posts on this issue.

Re: Update alter my services

userzPcJg1jtmr — Tue, 19 Jul 2022 23:01:10 GMT

Yep. Me too. Never seen anything like it. Why delete feedback from your community. smh

Re: Update alter my services

Samsung_Moderator — Fri, 22 Jul 2022 13:58:02 GMT

Hello, We understand how frustrating it is to not be able to use your mobile services, such as calls, text, and data, when you want to. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/

For concerns with text messaging, you can try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001439/.

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services.