topic Re: Black dot on the screen after the warranty expired in Fold & Flip Phones

Black dot on the screen after the warranty expired

usser — Mon, 11 Dec 2023 00:54:00 GMT

Two weeks ago a black dot showed up on the screen of galaxy z flip 3. It was a size of a sesame seed at first but now it is the size of a bean. I tried to reset but the black dot is still there.

I bought this phone about 14 months ago and my warranty expired 3 weeks ago.

I called Samsung Product Support. The agent told me that if the warranty is expired, I have to pay for the repair service. So I called the Samsung repair center nearby and they told me that I need to replace an inner screen and that will be $500+ tax.

I didn't do any physical damage to the phone (no crack on the screen, no water damage, etc.), and works well. The phone was on my desk and suddenly a black dot appeared on the screen. Isn't this the manufacturer's fault? Shouldn't they build the phone to last more than 5 years? It is hard for me to understand why I should be paying for the faulty inner screen.

Re: Black dot on the screen after the warranty expired

Thats_What_She_said — Tue, 17 Jan 2023 14:39:19 GMT

You must have accident dropped something on the screen or closed the phine with something in it. That would not happen just like that.

Re: Black dot on the screen after the warranty expired

Thats_What_She_said — Tue, 17 Jan 2023 14:39:55 GMT

Take the phone to a trusted screen repair company qmd they will fix it.

Re: Black dot on the screen after the warranty expired

Samsung_Moderator — Tue, 17 Jan 2023 16:14:29 GMT

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/