topic Re: Z-flip black screen in Fold & Flip Phones

Z-flip black screen

IamRockySayso — Mon, 11 Dec 2023 01:08:40 GMT

Good Morning everyone,

I'm very new to this and I have a Z-Flip which is only less than 8months and the screen blacked out, is there recall or glitch,

Could it just be my phone, I don't know but some input will help.

Re: Z-flip

Ray_Ginald — Sun, 12 Mar 2023 10:28:18 GMT

First of what make of the Z-Flip model do you have, 1, 2, 3 or 4? With 4 being the latest and 1 the oldest, and also did you get it as second-hand/used or brand new because these would determine availability of repair. If brand new and less than a year then it's still under warranty so whomever you brought it from should repair it at no cost so long as they determine the damage is from a faulty phone and not a damage caused by you. But if the damage is caused by physical means then you'll pay for the repair with the newest iteration costing more than the older ones.

Re: Z-flip

_Sara_ — Sun, 12 Mar 2023 12:05:01 GMT

Hello
If it's an 8 month old device you probably still have the warranty so what I advise you to do is to go to a Samsung service center and have them check

Re: Z-flip

iroL — Sun, 12 Mar 2023 12:38:26 GMT

I had the similar experience ŵith my original 4. It's a known problem but no recalls are out for it. If it's under warranty, take it in and they'll let you know how to handle it. For my own situation I received a new phone.

Re: Z-flip black screen

Samsung_Moderator — Mon, 13 Mar 2023 19:34:16 GMT

Hello, Welcome to the Community. We can certainly understand how frustrating it is when the screen on the phone black. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the screen remains black, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html