https://us.community.samsung.com/t5/Fold-Flip-Phones/External-AOD-turns-9ff-for-no-reason/m-p/2531889#M25819 <SPAN>It's not scheduled to turn itself off till 10. Sometimes it just turns itself off while sitting on the desk.&nbsp;</SPAN> Tue, 21 Mar 2023 00:49:48 GMT silverwolf789 2023-03-21T00:49:48Z https://us.community.samsung.com/t5/Fold-Flip-Phones/External-AOD-turns-9ff-for-no-reason/m-p/2531889#M25819 <SPAN>It's not scheduled to turn itself off till 10. Sometimes it just turns itself off while sitting on the desk.&nbsp;</SPAN> Tue, 21 Mar 2023 00:49:48 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/External-AOD-turns-9ff-for-no-reason/m-p/2531889#M25819 silverwolf789 2023-03-21T00:49:48Z https://us.community.samsung.com/t5/Fold-Flip-Phones/External-AOD-turns-9ff-for-no-reason/m-p/2532303#M25820 <P style="margin: 0;">Hello, We understand how frustrating it can be to discover your AOD has turned off. There are some steps to try to correct this behavior.</P> <P style="margin: 0;">1. Try clearing the app cache. <A href="https://www.samsung.com/us/support/answer/ANS00077611/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00077611/</A></P> <P style="margin: 0;">2. Go to Settings&gt;Apps&gt;AlwaysOnDisplay.</P> <P style="margin: 0;">Select Battery.</P> <P style="margin: 0;">Check that the app is Unrestricted.&nbsp;</P> <P style="margin: 0;">3. Clear cache partition and repair apps in the recovery menu.</P> <DIV>To get to recovery mode:&nbsp;</DIV> <DIV>- Turn off phone</DIV> <DIV>- Once off, hold down volume up and power buttons simultaneously&nbsp;</DIV> <DIV>- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears</DIV> <DIV>- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)&nbsp;</DIV> <DIV>- Use power button to select.&nbsp;</DIV> <DIV>- Run the repair apps option and your device will restart.</DIV> <DIV>4. Perform a complete backup of your data and factory reset the phone. <A href="https://www.samsung.com/us/support/answer/ANS00062029/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00062029/</A></DIV> <DIV>If the AOD continues to turn off at unscheduled times, we recommend submitting an error report. <A href="https://www.samsung.com/latin_en/support/mobile-devices/how-to-report-error-using-samsung-members-app/" target="_blank" rel="noopener">https://www.samsung.com/latin_en/support/mobile-devices/how-to-report-error-using-samsung-members-app/</A></DIV> Tue, 21 Mar 2023 17:12:58 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/External-AOD-turns-9ff-for-no-reason/m-p/2532303#M25820 Samsung_Moderator 2023-03-21T17:12:58Z