topic Re: image won't display in Samsung Gallery App in Fold & Flip Phones

Image won't display in Samsung Gallery App

Members_BPBr9Lt — Mon, 29 Jan 2024 01:51:45 GMT

App name: Samsung Gallery v14.5.01.2
Hardware: Samsung Galaxy Z Flip 5, OneUI v5.1.1, Kernel v5.15.78

Problem: Can't see photo though can see icon of photo. See attached picture.

Details: starting a few weeks ago, the pre-installed Samsung Gallery application started having the problem above. I don't believe I did anything with regards to app settings. The photos are there in the file system (Internal storage > DCIM > Camera). I checked settings, cleared cache, and cleared data without success. Downloading another gallery application (I can't find the developer: "Offered by pictures and photo gallery app", v6.3.1). I can't uninstall and re-install.

Re: image won't display in Samsung Gallery App

Dan2023 — Sat, 21 Oct 2023 15:19:58 GMT

How old is the photo? Some older codex are no longer used by modern phones.

Re: image won't display in Samsung Gallery App

ChaosSaber — Sat, 21 Oct 2023 16:03:52 GMT

To rule out a corrupt file, can the picture be put on a computer?

Re: image won't display in Samsung Gallery App

Members_1FGlEMu — Sat, 21 Oct 2023 20:47:41 GMT

I am having the same exact problem. My phone is only one week old. I can see the pics in google photos but not in the standard gallery. Cannot delete the picture either.

Re: image won't display in Samsung Gallery App

S22uin203 — Mon, 23 Oct 2023 09:33:45 GMT

I would check the Google Play Store and make sure that the gallery application is updated with the latest version. I own the S22U and I have also seen this happen with some of my files. What's worked for me in the past is I open up the photo into another application and try and save it with different extension image.extension as an example.
I hope this helps you out

Re: image won't display in Samsung Gallery App

TwoInchesUnder — Mon, 23 Oct 2023 18:02:32 GMT

Settings -> Apps -> Special Access -> All file access -> MTP application, MTP Host, Download Manager -> enable

Re: image won't display in Samsung Gallery App

Members_BPBr9Lt — Mon, 23 Oct 2023 21:31:19 GMT

I took the pic immediately before the screen capture, meaning as recent as was possible. 😉

Re: image won't display in Samsung Gallery App

Members_BPBr9Lt — Mon, 23 Oct 2023 21:33:43 GMT

The photo itself isn't corrupted. I can view it directly from the phone's file system ("My Files"), from another gallery app (also named "Gallery"), and have downloaded the photo without issue to my laptop.

Re: image won't display in Samsung Gallery App

Members_BPBr9Lt — Mon, 23 Oct 2023 21:51:00 GMT

Holy gosh! I have no idea why MTP (Media Transfer Protocol) would have anything to do with viewing an image thumbnail, but it works. (Accessing the photo database as a virtual machine requiring MTP transfers? If so, it seems a little round about unless you are using the same transfer mechanism for cloud storage?)

From what I can tell, you need to enable all 3.