topic Re: network unlock in Fold & Flip Phones

Network unlock

shayavni — Mon, 29 Jan 2024 01:31:24 GMT

I purchased Z flip 5 by Samsung when it was released , i had service by t MOBILE now i switched over to verizon, however my device has a network lock and doesnt allow it to be used by another carrier, T mobile opened it at their end (as i can see in their unlock device status) however the device itself is still locked . anyone kno whow it can be opened?

Re: network unlock

Makaveli_The_Don — Wed, 03 Jan 2024 15:14:00 GMT

Unlocking is done by carrier. You shouldn't have to rest device due to new feature. But you could try this if not already. Here is an article that may help. I would make sure previous carrier did unlock device.
https://www.samsung.com/us/support/answer/ANS00078492/

Re: network unlock

shayavni — Wed, 03 Jan 2024 15:14:34 GMT

i checked , they did unlock

Re: network unlock

shayavni — Wed, 03 Jan 2024 15:17:15 GMT

t mobile has a place to check and unlock you rphoone and it is unlocked

Re: network unlock

shayavni — Wed, 03 Jan 2024 15:19:50 GMT

but the device itself is for some reason not snchronized with that and is still locked, t mobile claims that since i purchased the phone directly by samsung and not by them, they have nothing they can do anymore, since at their end it is unlocked