Z Flip 5 plastic seal broke near bezel after 1 month

DezyD — Fri, 05 Jan 2024 02:12:51 GMT

I got my z flip 5 brand new about 1.5 months ago. It's never been dropped or misused. It's had a protective case since the minute it came out of the box yet it already has a problem. The protective plastic seal near the bezel has a small peice that cracked off causing the little thin plastic where the bezel is to stick up leaving the bezel exposed . Can this be repaired? As a long time and loyal android user I am extremely disappointed as I don't even open the phone very often.

Re: Z Flip 5 plastic seal broke near bezel after 1 month

Samsung_Moderator — Fri, 05 Jan 2024 16:21:34 GMT

Hello, Welcome to the Community. We are sorry to hear the plastic seal near the bezel is broken. We understand how disappointing this is.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

topic Z Flip 5 plastic seal broke near bezel after 1 month in Fold & Flip Phones

Z Flip 5 plastic seal broke near bezel after 1 month

Re: Z Flip 5 plastic seal broke near bezel after 1 month