https://us.community.samsung.com/t5/Fold-Flip-Phones/Samsung-Health-Step-count-missing-for-four-days/m-p/2877456#M27170 <P><SPAN>What the heck is going on with the Samsung Health app?top picture is from minutes ago, bottom pic is from yesterday.&nbsp;</SPAN></P> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1154796i7EE2D9D4FEEEAFC1/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1154795iCCC9BC65643321FE/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> </DIV> Fri, 10 May 2024 18:31:18 GMT Mudshark63 2024-05-10T18:31:18Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Samsung-Health-Step-count-missing-for-four-days/m-p/2877456#M27170 <P><SPAN>What the heck is going on with the Samsung Health app?top picture is from minutes ago, bottom pic is from yesterday.&nbsp;</SPAN></P> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1154796i7EE2D9D4FEEEAFC1/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1154795iCCC9BC65643321FE/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> </DIV> Fri, 10 May 2024 18:31:18 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Samsung-Health-Step-count-missing-for-four-days/m-p/2877456#M27170 Mudshark63 2024-05-10T18:31:18Z https://us.community.samsung.com/t5/Fold-Flip-Phones/Samsung-Health-Step-count-missing-for-four-days/m-p/2879688#M27208 <P dir="auto" style="margin: 0;">Hello Mudshark63, Thank you for being part of the Community. We understand the confusion with the missing step count for several days.</P> <P dir="auto" style="margin: 0;">On the phone, open <STRONG>Samsung Health</STRONG>. Tap the&nbsp;<STRONG>Steps&nbsp;</STRONG>tracker, tap&nbsp;<STRONG>More options&nbsp;</STRONG>(the three vertical dots), and then tap&nbsp;<STRONG>Select step data to show</STRONG>. Choose&nbsp;<STRONG>All steps</STRONG>&nbsp;as your step count source.</P> <P dir="auto" style="margin: 0;">Have you tried restarting the phone?</P> <P dir="auto" style="margin: 0;">Another step to try is to clear the app cache for Samsung Health. <A href="https://www.samsung.com/us/support/answer/ANS00077611/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00077611/</A></P> <P dir="auto" style="margin: 0;">You can also try uninstalling and reinstalling the app.</P> <P dir="auto" style="margin: 0;">If you are unable to regain the step information, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.</P> Fri, 10 May 2024 18:42:50 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/Samsung-Health-Step-count-missing-for-four-days/m-p/2879688#M27208 Samsung_Moderator 2024-05-10T18:42:50Z