topic Re: Re: Re: Android 14 problems in Fold & Flip Phones

Receiving message: isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized

Mathman1117 — Tue, 19 Dec 2023 01:48:59 GMT

Good day My wife's z flip 4 is experiencing issues after the Android 14 update yesterday. "isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized" That message pops up from time to time on her phone and then the phone freezes perhaps an update will fix it?

Re: Android 14 problems

pmulholland — Mon, 18 Dec 2023 12:36:58 GMT

I'm having the same issue on my Galaxy S23. When I go to search the apps list, typing on the keyboard does nothing and I get the same message.

"One UI Home isn't optimized for the
latest version of Android. Screen
touches may be delayed or not
recognized."

Update information One UI version: 6.0 Current version: S911U1UES2BWKA / S911U1OYM2BWKA / S911U1UES2BWKA Security patch level: December 1, 2023

Re: Android 14 problems

Mathman1117 — Mon, 18 Dec 2023 13:17:50 GMT

We did a clear cache partition . The problem still persist probably going to take a software update from Samsung or Android. Also tried to force stop one UI home and clear cache still no change The problem still persist

Re: Android 14 problems

Mathman1117 — Mon, 18 Dec 2023 17:30:01 GMT

I just spoke to a representative from Samsung. They are aware of the issue and working on a update package that will address the bugs hopefully receive it soon

Re: Receiving message: isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized

userhTf7vfTHIL — Sun, 24 Dec 2023 01:54:15 GMT

Same here.

SM-A526B - One UI 6.0

One UI Home version 15.0.05.5

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

user3kACcDK0Uv — Wed, 27 Dec 2023 12:16:00 GMT

Settings is affected, too. I have yet to be able to configure wifi cuz when I do Settings -> Connections, it immediately hangs and starts giving the option to Close or Wait. Selecting Wait each time puts the phone in an infinite loop and never resolves. Very disappointed as I was looking forward to the Flip 5 after owning the Flipn 3 & 4.

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Wed, 27 Dec 2023 13:29:18 GMT

It would be nice if Samsung was found me release the update software to address all of the bugs in Android 14.
We noticed that if you turn the phone to landscape the phone does not freeze when reading messages and pulling down from the top

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Wed, 27 Dec 2023 13:30:09 GMT

Samsung should release an update to address the bugs

Re: Receiving message: isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized

Maaz108 — Tue, 02 Jan 2024 07:47:01 GMT

Getting same issues after the update so can i know how to fix it?

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Tue, 02 Jan 2024 13:49:21 GMT

I have tried various fixes nothing works it's going to take an update from Samsung to repair the issue. Hopefully the next security patch will have bug fixes for Android 14 we are currently on the December patch maybe the January patch will address it

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Tue, 02 Jan 2024 15:03:01 GMT

When the phone freezes if you turn it to landscape, that is horizontal position ,it will unfreeze and you can swipe up and down and view your messages

Re: Android 14 problems

Germdown — Thu, 04 Jan 2024 12:36:23 GMT

Same case here. Did you get a fix around it?

Re: Re: Android 14 problems

Mathman1117 — Fri, 05 Jan 2024 18:35:31 GMT

My z flip 4 just got the January security patch did not fix the issue perhaps when you are 6.1 will?

Re: Re: Android 14 problems

Samsung_Moderator — Fri, 05 Jan 2024 19:34:44 GMT

Hi Mathman1117, We understand how frustrating it can be to be receiving these pop-up messages and have the phone freeze.

This article provides steps, in addition to clearing the cache partition, that may help such as testing the phone in Safe Mode and doing a Factory Reset.

https://www.samsung.com/us/support/answer/ANS00062029/

If you continue receiving the pop-up and experiencing the freezing, please submit an error report immediately to provide the data logs to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Raccoondeb — Sun, 07 Jan 2024 00:04:28 GMT

Same for me, but I found a fix. Settings>Apps>One UI Home>Force stop. Works fine after that.

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

usersn1wKQeMKF — Wed, 10 Jan 2024 04:48:31 GMT

Happening still with Z Flip 5. @Samsung_Moderator, any updates from the dev team?

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Wed, 10 Jan 2024 14:14:03 GMT

I tried doing the four stop on the one UI still receiving the same error message and the phone freezes we did a clear cache partition I'm not going to do a factory reset That's just too much trouble it should be Samsung's responsibility to release a fix?

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Wed, 10 Jan 2024 14:14:20 GMT

I'm sorry I meant the force stop on one UI home

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Samsung_Moderator — Wed, 10 Jan 2024 15:46:32 GMT

We are sorry to see that you are still receiving the pop-up notification. Does the message occur while in Safe Mode? https://www.samsung.com/us/support/answer/ANS00062983/ If not, this indicates there is a third party app causing the notification.

Additionally, try force stopping the Google Play Services app.

Sometimes clearing the data on Google Play Store through forcing stop the app is helpful to fix many compatibility issues.

Here is how to do this:

1. Open the Settings app on your Android device.
2. Go to Apps > Google Play Store.
3. Choose Force Stop and then Clear Data.
After restarting your device, check if your issue is solved.

Also, according to users, removing and re-adding Google Account is a very useful solution to fix the error “this app may not be optimized for your device”. You can also have a try by following these steps:

To remove Google Account, click Settings and choose Accounts. Choose the account you want to remove, click Remove Account. Then, restart your device. To re-add it, navigate to Settings > Add Account.

We also recommend downloading Good Lock and using the Nice Catch module. You can turn on Toast Message tracking to see where the notification is coming from.

Re: Receiving message: isn't optimized for the latest version of Android. Scre..

Mathman1117 — Wed, 10 Jan 2024 16:00:28 GMT

I thank you for the info, community manager,
The error occurred just after the phone was updated to Android 14. So why would an app that was working before the update suddenly stop working after the update I guess some developer didn't keep up with the Android 14 software? But I will try some of those fixes and post them updates if any work