topic Re: Re: Z flip 5 ui 6.1 roaming networks intermittent in Fold & Flip Phones

Z flip 5 ui 6.1 roaming networks intermittent

z12 — Thu, 27 Jun 2024 22:30:36 GMT

I haven't had issues with network switching while roaming in the past, but yesterday I lost network and the only way I got it back was connect wifi then manually selected a network. This happened again today and had no data until I set it again while on wifi.

I have mobile data/roaming/etc enabled.

The one thing that changed recently was June patch on 6.1

Anyone else?

Manually setting a network doesn't work. Although I'm connected now only after I was back on wifi network. If I turn off wifi, I lose my mobile data connection.

Thx

Re: Z flip 5 ui 6.1 roaming networks intermittent

z12 — Thu, 27 Jun 2024 22:31:23 GMT

I should add that my dad's s22 ultra doesn't have the same issues.

Re: Re: Z flip 5 ui 6.1 roaming networks intermittent

z12 — Sun, 30 Jun 2024 06:34:45 GMT

OK, bottom line is that I have to manually select a network provider while roaming, and since the auto connect doesn't work, I'm unable to select a different provider until I cam get on a wifi network. I didn't have this issue a few months ago roaming in the same area.

Re: Z flip 5 ui 6.1 roaming networks intermittent

Samsung_Moderator — Mon, 01 Jul 2024 16:44:56 GMT

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to mobile data.

This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598

If the troubleshooting was not successful, you should reach out to your carrier for further assistance.

When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/

Samsung provides two options for service.

1. Local service center locations: https://www.samsung.com/us/support/service/

2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html