Red Line across zflip6 screen

paigeerain — Sat, 27 Jul 2024 16:06:24 GMT

I was using my phone perfectly fine, scrolling instagram and nothing was the matter. In the less than 60 seconds it took me to walk upstairs and sit down a red line appeared down the middle of my brand new phone screen. I bought this phone on the 10th when preorders started. I am so annoyed!! Is there any way to fix this?

Re: Red Line across zflip6 screen

TipsyTrex — Sat, 27 Jul 2024 19:07:34 GMT

It's new enough for a warranty exchange

Re: Red Line across zflip6 screen

Samsung_Moderator — Mon, 29 Jul 2024 23:43:25 GMT

Hello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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Red Line across zflip6 screen

Re: Red Line across zflip6 screen

Re: Red Line across zflip6 screen