topic Re: Fold 4 in Fold & Flip Phones

Fold 4 not fully powering on, being charged out of warranty fees for repair

Njcarolxx — Tue, 13 Aug 2024 19:07:59 GMT

Can't get past logo screen. Took in for service. Repair 700. Are they nuts. Phone not even 2 years old. Tried to get my data from Samsung cloud..guess what empty. Had to buy another phone..all my pictures contacts gone....don't know what to do. If I ever recover from this trust me Samsung will never get another dime from me

The most expensive phone I ever had.

Re: Fold 4

kodiakWILD — Sat, 10 Aug 2024 14:27:28 GMT

Did you have insurance on the phone? Go to a phone shop? Call support at your service provider or Sammy directly?

Re: Fold 4

bill-e — Sat, 10 Aug 2024 14:41:08 GMT

Were you syncing your photo's to One Drive? Between that and Google ypu should be able to get most of your data back.

Re: Fold 4

Neiner — Sat, 10 Aug 2024 14:48:00 GMT

That is sad

Re: Fold 4

Samsung_Moderator — Tue, 13 Aug 2024 19:07:11 GMT

Hello Njcarolxx, Welcome to the Community. We understand how disappointing it is when your phone will no longer fully power on.

This link contains available troubleshooting for power concerns: https://www.samsung.com/us/support/troubleshoot/TSG10001468/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

Samsung offers a full one-year manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed. If a device falls outside this warranty period then the cost of repair would then fall on the owner. We understand it is very disappointing for any manufactured product to fail, whether in-or-out of warranty. Samsung believes in building quality products and makes every effort to meet all customer expectations. However, over time, it is possible for a manufactured product to require service or repair.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover out of warranty repairs. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/