topic Re: Fold 5 keeps turning off in Fold & Flip Phones

Fold 5 keeps turning off

userp98MVKoKyw — Tue, 13 Aug 2024 03:10:17 GMT

The last three days my fold 5 just turns off. I've deleted tons of apps hard cleared the catche. Done everything but hard reset. Anyone have this problem.

Re: Fold 5 keeps turning off

meself — Tue, 13 Aug 2024 03:21:47 GMT

Soft reset better option than hard reset as for why it's turning off could be several things is it warm or the battery low few that come to mind

Re: Fold 5 keeps turning off

Samsung_Moderator — Fri, 16 Aug 2024 21:46:18 GMT

Hello, Welcome to the Community. We understand how frustrating it is for the phone to suddenly turns off.

This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html