topic Re: Update killed my Wife's ZFlip 5 in Fold & Flip Phones

Update killed my Wife's ZFlip 5

mbrown77 — Thu, 12 Sep 2024 00:00:18 GMT

The messages stopped working correctly so today she restarted her phone. It shut off and never came back on. Full battery. I've tried multiple chargers and wireless charging. All side button combinations available on the web. How does a $1000 phone in perfect condition just turn off and never turn back on? Please help us Samsung!

Re: Update killed my Wife's ZFlip 5

Cree8960 — Thu, 12 Sep 2024 01:23:07 GMT

Opened mine this morning to s black Crack down the middle and the screen doesn't function. Fortunately the front one does.

Re: Update killed my Wife's ZFlip 5

mermaidcaviar — Thu, 12 Sep 2024 01:56:07 GMT

Is the screen light dimmed so the way down? That makes no sense, I'm so sorry that happened. Hope someone can fix it.

Re: Update killed my Wife's ZFlip 5

3Fees — Thu, 12 Sep 2024 02:11:43 GMT

Sound like a capacitor went out. Take it to repair shop and get it repaired.

Cheers
3Fees

Re: Update killed my Wife's ZFlip 5

Samsung_Moderator — Fri, 20 Sep 2024 21:13:03 GMT

Hello mbrown77, Welcome to the Community. We understand how upsetting it is for the phone to not turn on.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html