Flip 5 cover screen not working

Notlek — Tue, 29 Oct 2024 20:34:59 GMT

The cover screen has not worked. I have followed the suggested diagnostics with no success.

I have had samsung phones for years with no problems. However this flip 5 has been plaqued with problems. My warranty expired shortly before the Sept update.

Re: Flip 5 cover screen not working

Samsung_Moderator — Tue, 26 Nov 2024 18:37:37 GMT

Hello Notlek, Welcome to the Community. We know how frustrating it is for the screen of the phone to not work.

You stated the cover screen isn't working. Could you provide additional details?

We do have an article that address touchscreen issues here: https://www.samsung.com/us/support/troubleshoot/TSG10001974/

For a black or blank display, you can try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10002028/

Additionally, we recommend submitting an error report to provide this information to Samsung. This link provides steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

We also recommend having the phone evaluated by an authorized service center.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

topic Flip 5 cover screen not working in Fold & Flip Phones

Flip 5 cover screen not working

Re: Flip 5 cover screen not working