topic Re: Re: Re: Re: Re: Touch Screen Isn't Responding in Fold & Flip Phones

Touch Screen Isn't Responding

SarahSkipper — Sat, 21 Dec 2024 01:13:04 GMT

Ever since the last software update, my touch screen isn't responding properly. It never gave me any troubles before the update. At first my screen wouldn't respond at all until I did a force restart holding the power and volume down button. Now it responds but not all of the time. There's still a lot of times where it won't respond to touches and this is happening pretty often. My phone is the Flip 6.

Re: Touch Screen Isn't Responding

kimberleigh — Sat, 21 Dec 2024 01:41:35 GMT

Have you gone to the support tab at the bottom of the page here (rt side) and done a diagnostic check on your device ? I would recommend starting there. Touchscreen is one of many things it tests

Re: Re: Touch Screen Isn't Responding

SarahSkipper — Sat, 21 Dec 2024 01:42:35 GMT

I'll try that.

Re: Re: Touch Screen Isn't Responding

SarahSkipper — Sat, 21 Dec 2024 01:47:53 GMT

So I just ran it and of course it says everything is fine. It's a difficult problem because it isn't always giving the problem. If it was, I wouldn't be able to use the phone at all.

Re: Re: Re: Touch Screen Isn't Responding

kimberleigh — Sat, 21 Dec 2024 01:48:55 GMT

Hmmm... not sure what else to try. Seems it should be under warranty unless there is physical damage ?

Re: Re: Re: Re: Touch Screen Isn't Responding

SarahSkipper — Sat, 21 Dec 2024 01:51:21 GMT

I mean, it only started doing this since the last software update. I wonder if I'm the only one experiencing this. I wonder if they did something wrong to the software that needs to be fixed.

Re: Re: Re: Re: Re: Touch Screen Isn't Responding

kimberleigh — Sat, 21 Dec 2024 01:53:27 GMT

Not sure, but if that is the case, I'm sure they will release an update quickly....

Re: Touch Screen Isn't Responding

meself — Sat, 21 Dec 2024 02:16:40 GMT

Submit feedback

Re: Re: Touch Screen Isn't Responding

SarahSkipper — Sat, 21 Dec 2024 02:17:33 GMT

Re: Re: Re: Touch Screen Isn't Responding

meself — Sat, 21 Dec 2024 02:18:40 GMT

In support bottom right in about middle there's a submit feedback option type in what's happening and submit

Re: Touch Screen Isn't Responding

neilth — Sat, 21 Dec 2024 03:00:34 GMT

One thing you could try is rebooting the phone into safe mode and seeing if the touch screen works any better in that configuration. If so, your problem is very likely being caused by malware installed on your phone.

Re: Touch Screen Isn't Responding

MrGhoul — Sat, 21 Dec 2024 05:53:58 GMT

Try these tips.

https://www.samsung.com/us/support/troubleshoot/TSG10001974/

Re: Touch Screen Isn't Responding

Samsung_Moderator — Tue, 24 Dec 2024 18:32:54 GMT

Hello SarahSkipper, Welcome to the Community. We understand how concerning it is for the touchscreen to stop working intermittently.

We recommend trying the steps provided by @MrGhoul https://www.samsung.com/us/support/troubleshoot/TSG10001974/

If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/