topic Re: Black band in the middle of flip6 in Fold & Flip Phones

Black band in the middle of flip6

babaflip6 — Wed, 29 Jan 2025 01:31:32 GMT

Im a great fan of samsung products. I had the flip 5 before the flip 6. A black band is growing up in the middle of my phone!!! Took it to the shop she looked for whatever screen cover and said it's not covered by warranty. She wanted 400 dollars to fix it. I love my flip so i was willing to pay until my friend asks me "if it comes back tommorow and still not covered will you pay again??"

It's a big disappointment. I will stop the flip experience here. Do someone has the same middle band?

Re: Black band in the middle of flip6

Jb223778 — Wed, 29 Jan 2025 01:53:51 GMT

The middle band or lines are very common across the fold and flip series, I tend to stay away from then as they are very cool just don't wanna take the risk. My mom has had her Z fold 5 for almost a year and it still works great.

Re: Black band in the middle of flip6

LongHiker — Wed, 29 Jan 2025 02:10:43 GMT

@babaflip6 Anything is possible but repairs typically have a warranty period.

Re: Re: Black band in the middle of flip6

babaflip6 — Wed, 29 Jan 2025 02:23:16 GMT

The warranty period is still good. They just said something about screen is different from screen cover. And i was surprised i got home and saw online that they said i cancelled the appointment. I don't think the repair shop is fully clear too

Re: Black band in the middle of flip6

Samsung_Moderator — Wed, 29 Jan 2025 15:29:23 GMT

Hello babaflip6, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshoot/TSG10002488/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. (If local centers are unable to repair the phone, ship-in service is offered.)

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/