topic Re: Help Needed in Fold & Flip Phones

Screen Bleed issue Fold 5 repair

Members_QWlMyIg — Wed, 16 Apr 2025 23:47:01 GMT

Help me out please.

1. My Z fold 5 has a screen bleeding issue which is bought DEC 31, 2023. it supposed to a 1 time discounted screen repair and i proceed to create a repair request to a independent repair service from Samsung website.

2. Indendent repair service mention that they do not have the stock for the screen due to color and recommended by Samsung is to do a mail in repair.

3. Went back home tried to create a mail in repair but was hit by a hefty amount for repair rather than the discounted price.

4. Call 1800Samsung and was referred here and there, explained my situation 1001 times and did not get a resolution

5. go through Samsung Whatsapp, get a link, made a payment, gave an error, tried 3 times. CC Charged 3 times!!!

6. Now, phone is spoil, CC charged, No QR Code for mail in repair.

7. is there anybody can help me out with this!!!!!!!!!!

Re: Help Needed

meself — Sun, 13 Apr 2025 23:38:05 GMT

Not sure but would think your warranty is over unless you got extra added think on the website it might have repair option thru your account devices might of changed was some years ago when I saw that

Re: Help Needed

LongHiker — Sun, 13 Apr 2025 23:40:17 GMT

@Members_QWlMyIg This is a user to user discussion area so we aren't able to directly help. You should reach out to Samsung support https://www.samsung.com/us/support/service/ for help.

Re: Help Needed

realaud — Mon, 14 Apr 2025 00:38:37 GMT

Dispute the charges with your bank. It should be obvious that 3 charges for the same amount to the same merchant within minutes of each other is an error.

Re: Help Needed

Members_QWlMyIg — Mon, 14 Apr 2025 03:15:35 GMT

Samsung has the Galaxy Z Assurance Screen Repair for Galaxy Z Flip5 and Galaxy Z Fold5 which is valid for 2 years

Re: Re: Help Needed

meself — Mon, 14 Apr 2025 03:17:34 GMT

Oh yes was thinking you meant that wasn't sure would seem you need to get escalated in care support or in the samsung site at bottom email center option and also contact bank about charges

Re: Help Needed

Members_QWlMyIg — Mon, 14 Apr 2025 03:17:10 GMT

i mention i have already reached out to them with no resolution. to makes things worse.. i bought the online exclusive color hence i am unable to do the screen replacement due color with no stock available. hence it was recommended to sent back to samsung.

take note for those bought the online exclusive color.

Re: Help Needed

Members_QWlMyIg — Mon, 14 Apr 2025 03:18:12 GMT

yes appreciate it. that i could do with the bank... but i just want to get my phone fixed.

Re: Help Needed

Tom6068 — Mon, 14 Apr 2025 11:36:06 GMT

Call your CC company and dispute the charges with what occurring here are very reasons to stop the charges. They very well may reverse every one of them.