Samsung Screen and Battery issues

StephenM617 — Thu, 15 May 2025 16:32:45 GMT

Hi,

So I have already changed the front and back screen because I shut it too quickly and it caused a crack in the top corner while it was inside a Samsung case made specifically for this phone.

Now, my phone does not charge correctly, the bottom half of my front screen is flashing on and off in a yellow color.

This phone was not inexpensive, Verizon wants nothing to do with the repair of the phone but of course I can purchase a new one.

I find it hard to believe, given the cost of this phone, these issues are not warranted or that Samsung will not offer a pro rated refund for the phone. I have tried calling customer service and warranty service but the hold times were a deterrent.

Is there any possible way we can work to resolve this?

Re: Samsung Screen and Battery issues

LongHiker — Thu, 15 May 2025 16:40:47 GMT

@StephenM617 This is a user to user discussion area so we won't be able to directly help you. I would suggest that you contact Samsung support and have the device evaluated. https://www.samsung.com/us/support/contact/

topic Samsung Screen and Battery issues in Fold & Flip Phones

Samsung Screen and Battery issues

Re: Samsung Screen and Battery issues