topic Re: Re: Re: #2-Anyone Else Have a screen short out and warranty not honored? in Fold & Flip Phones

#2-Anyone Else Have a screen short out on flip 6 and Samsung warranty not honored?

smokewolf — Mon, 26 May 2025 13:19:32 GMT

Similar experiences all over the internet. Had mine for less than a month. Sent it in after inner screen stopped working. Never dropped. And cased since I bought it. I was informed that the "LCD" was damaged. At first, I was told to pay 345.00. Then a "tech" came on to say they would reduce it to 200.00. I told him that there is a defect and I have a video showing no physical damage before I sent the phone in. I asked to speak with a manger and was then told someone would call me in 24-48 hrs. Anyone else being bamboozled by Samsung not honoring their warranty??

Re: #2-Anyone Else Have a screen short out and warranty not honored?

KnightRiderRalph — Sat, 24 May 2025 14:42:51 GMT

Do you have Samsung Care?

Re: #2-Anyone Else Have a screen short out and warranty not honored?

smokewolf — Sat, 24 May 2025 19:16:50 GMT

No. But I supposedly have a 12 month warranty.

Re: Re: #2-Anyone Else Have a screen short out and warranty not honored?

KnightRiderRalph — Sat, 24 May 2025 19:27:15 GMT

I believe if you had Care Plus that would cover mechanical breakdowns

Re: Re: #2-Anyone Else Have a screen short out and warranty not honored?

smokewolf — Sat, 24 May 2025 19:37:24 GMT

Yeah so pay close to a thousand dollars and then spend another 200-300 for a warranty. That about sums it up, yes?

Re: Re: Re: #2-Anyone Else Have a screen short out and warranty not honored?

KnightRiderRalph — Sat, 24 May 2025 19:40:02 GMT

The plan can be paid monthly $13

Re: Re: Re: #2-Anyone Else Have a screen short out and warranty not honored?

smokewolf — Sat, 24 May 2025 19:45:07 GMT

Do you have a problem living in the real world?? I am only asking for my phone to be fixed under the warranty given by a manufacture. Simply. **bleep** happens. Mistakes are made. Owe up and honor your warranty. This is the real world! And I will not give up. There is a major point to prove here.

Who is with me???

Re: #2-Anyone Else Have a screen short out on flip 6 and Samsung warranty not honored?

Samsung_Moderator — Mon, 26 May 2025 13:26:37 GMT

Hello, smokewolf.
The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

You can use the following information to contact Samsung: https://www.samsung.com/us/support/contact/