topic Re: Re: Problems after latest update. in Fold & Flip Phones

Phone is charging very slowly

OEP — Mon, 26 May 2025 21:45:23 GMT

Since the latest update to One UI 7 my phone (Fold 6) has been charging very slowly (currently it's taken nearly 2 hours to charge from just under 50% to @ 90%. Plus the battery usage is higher than normal. This phone is relatively new, as is the charger and cable (both are Samsung products). I've tried other chargers and cables in various combinations and there is no difference in the slow charging. I've checked the relevant fast charging settings and they're correct, plus I've tried the various "fixes", which haven't helped, and run a phone diagnostic which hasn't shown anything to be wrong. But the battery usage is much greater and the phone charging is drastically slower since this update.

Judging from what I've been reading online this seems to be a significant problem within the Samsung phone owners community. When can a "fix" for this be expected because this current issue is making this phone an annoyance rather than an enjoyment to use.

I'm spending most of my time with my phone attached to the charger which really stops it being a mobile phone.

Hopefully Samsung sorts this out because I love their phones, but if this is going to be a long term issue then I'll simply buy another brand when I next upgrade.

Re: Problems after latest update.

saadshaikh — Sat, 24 May 2025 08:11:13 GMT

Encountered the same problem

UI 7 problems

flyerchas — Sat, 24 May 2025 10:23:02 GMT

Since upgrade, my Z Flip 6 charges slowly, processes slowly and battery life sucks. Can I go back to UI 6?

Re: UI 7 problems

Pianodude58 — Sat, 24 May 2025 12:18:41 GMT

We understand change can be difficult. The update cannot be rolled back.
You can find a list of options that can be changed here: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/A-list-of-features-that-can-be-changed/td-p/3228060
To submit feedback to Samsung, follow these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

Re: Problems after latest update.

Marc5656 — Sat, 24 May 2025 21:46:46 GMT

WHAT HAPPENED TO MY BATTERY ON MY Z FOLD 6? EVER SINCE THE LAST UPDATE MY BATTERY DRAINS IN 1 HOUR AND IT SEEMS TO TAKE LONGER TO CHARGE UP.
WHAT HAPPENED WHAT DID THEY DO???

Re: Problems after latest update.

Capecodlady — Mon, 26 May 2025 13:06:59 GMT

I'd uninstall the update until they fix it.

Re: Re: Problems after latest update.

zFoldNate — Mon, 26 May 2025 17:46:39 GMT

That seems to be possible but requires a full back up and some geek/nerd Kung Fu to go backwards.
Updates need extensive literature on exactly what will change. I think if I can avoid it I won't allow any updates until I see what problems and changes are for a few months. Funny how before an update happens reviewers often are so anxious to get them but once they arrive...ehh...not so happy about it.

Re: Problems after latest update.

Hleannev76 — Mon, 26 May 2025 18:35:30 GMT

I have the fold five, ui7 has cause major increased battery I don't get even a full day before charging it now takes over an hour longer to charge and doesn't charge to 100 only 96/97. I use my phone all day and I'd be at 40-50 percent at bedtime now I'm charging by mid afternoon

Re: Phone is charging very slowly

Samsung_Moderator — Mon, 26 May 2025 21:49:15 GMT

Hello OEP, Welcome and thank you for being part of the Community. We understand the concern of experiencing the charging and battery drain issues.

Here is an article that provides troubleshooting for charging concerns: https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k...

We have a solution thread for battery drain here: https://us.community.samsung.com/t5/Fold-Flip-Phones/Battery-draining-faster-after-One-UI-7-update/m-p/3194874#M36335

We also recommend running the Diagnostics and Submitting Feedback under the Support Tab in the Members App.

If the troubleshooting does not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html