topic Re: Warranty in Fold & Flip Phones

Extreme overheating caused burn

rpletcher — Mon, 09 Jun 2025 16:06:17 GMT

My Samsung Galaxy Z Fold 6 is experiencing extreme overheating, resulting in battery malfunction. The device's high temperature caused a burn injury to my leg and significant damage to the phone; the screen displays an unusual blue hue, and the camera images are obscured as if viewed through steamed glass. Despite repeated attempts over the past week to obtain a replacement, Samsung has refused to waive the deductible. While claiming to take the matter seriously, they insist on a 5-day diagnostic period before considering a replacement or exchange, a process that could take up to 17 days in total. This unacceptable delay forces a choice between significant financial losses due to work absence and the risk of serious injury (burns to myself or my children) or even property damage. I request immediate assistance or contact information for legal counsel specializing in product liability cases.

Re: Warranty

brandonhatty — Sat, 07 Jun 2025 20:30:46 GMT

My s24 is getting hot and draining fast. I can feel the heat on my leg. The last update it started out of nowhere. Called Samsung care and they could "care" less. Said send it in and wait a month. Pretty disappointed after buying Samsung for 15 years. Might finally give apple a try. Nothing I hate more than shady customer service.

Re: Warranty

meself — Sat, 07 Jun 2025 23:13:38 GMT

Theres a option for local service repair centers how many they have or in what locations but may see if that's available

Re: Warranty

JBTechfanatic — Sun, 08 Jun 2025 02:55:17 GMT

Best thing to do first if it's that drastic is a complete manufacturer reset. Be sure to back up your device though. Otherwise take your sim out and put it into your old phone or a cheap used phone off ebay and send it in to Samsung for warranty coverage.

Re: Warranty

Samsung_Moderator — Mon, 09 Jun 2025 16:05:44 GMT

Hello, rpletcher. Welcome, and thank you for reaching out. We can definitely see how this would be concerning, and hope you are okay. We sincerely apologize for any inconvenience that this is caused you! Samsung has a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or X Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.