topic Re: Re: Re: Re: beware - zfold 7 inner screen failure in Fold & Flip Phones

Zfold 7 inner screen failure

useryh7xWwJIkB — Tue, 28 Oct 2025 15:25:16 GMT

I have been a fold user for years, had the zfold 5 and zfold 6 for about a year each. Upgraded to the fold 7 and within less than a month the screen failed without any abuse. It was working fine, I put it in my (empty) pocket and when I re-opened it the screen didn't work. Just some random flickers that changed depending on how much I had the phone open. Then I noticed hundreds (thousands?) of micro cracks across he screen.

Went to a service center they took pictures and sent do Samsung who refused warranty coverage saying it was "physical damage" and that I had closed something in the screen. That is not true, it was literally just sitting closed in my pocket.

Buyer beware, the screen may have a fundamental problem, never had issues with my past folds. Also the 12 month warranty is worthless if they can just claim you abused the device.

Re: beware - zfold 7 inner screen failure

GaryB82 — Thu, 21 Aug 2025 21:03:05 GMT

I have to admit, that does look like physical damage. It looks like someone took something and ran it back and forth across the screen.

Re: beware - zfold 7 inner screen failure

patriciostarr — Thu, 21 Aug 2025 21:24:29 GMT

Why didn't you buy 360 coverage?

Re: Re: beware - zfold 7 inner screen failure

Robin621k — Thu, 21 Aug 2025 21:42:30 GMT

It sure looks like the to me.

As an aside, I wouldn't be putting a $2000 phone in my pocket either, just saying.

Re: beware - zfold 7 inner screen failure

Robin621k — Thu, 21 Aug 2025 21:44:59 GMT

Does it go below the screen protector also?

Re: Re: Re: beware - zfold 7 inner screen failure

GaryB82 — Thu, 21 Aug 2025 21:45:14 GMT

Yeah to me that looks like someone damaged the screen.

Re: Re: beware - zfold 7 inner screen failure

Robin621k — Thu, 21 Aug 2025 21:45:33 GMT

$2000 sure does need Samsung Care+

Re: Re: Re: beware - zfold 7 inner screen failure

patriciostarr — Thu, 21 Aug 2025 22:52:28 GMT

I used to do that nothing happened i even dropped my z fold 3

Re: beware - zfold 7 inner screen failure

meself — Thu, 21 Aug 2025 23:13:01 GMT

I would guess you will need to get repaired

Re: beware - zfold 7 inner screen failure

Dan2023 — Thu, 21 Aug 2025 23:18:13 GMT

Interesting. I've had mine for about a week now. It still looks, works, and feels great. In the thirty years that I have had a cellphone, I think that this one is my favorite.

And I agree, but would say that any phone that costs $800 or more deserves insurance coverage against loss, theft, and damage. I usually get mine from my carrier.

Re: Re: beware - zfold 7 inner screen failure

patriciostarr — Thu, 21 Aug 2025 23:19:52 GMT

Same 360 coverage

Re: Re: beware - zfold 7 inner screen failure

patriciostarr — Thu, 21 Aug 2025 23:21:16 GMT

Look at the crease; it looks like the screen protector separated from the display.

Re: Re: Re: beware - zfold 7 inner screen failure

meself — Thu, 21 Aug 2025 23:22:14 GMT

Lol

Re: Re: beware - zfold 7 inner screen failure

SPACEMSH — Fri, 22 Aug 2025 00:09:07 GMT

Where do you carry your phone then? I put my $2000 phone in my pocket. Works fine.

Re: beware - zfold 7 inner screen failure

SPACEMSH — Fri, 22 Aug 2025 00:10:33 GMT

I just can't imagine what can possibly cause cracks like these. Heat?

Re: Re: Re: beware - zfold 7 inner screen failure

Robin621k — Fri, 22 Aug 2025 00:15:15 GMT

I carry my phone in a sling pouch across my chest. Have done so for a few years.

Re: beware - zfold 7 inner screen failure

TheRabbi — Fri, 22 Aug 2025 12:10:10 GMT

Ok...what really happened? Do you work for Huawei? 😂

Re: beware - zfold 7 inner screen failure

07thking — Sat, 23 Aug 2025 00:48:23 GMT

Sorry to say looks like you sat on it. Doesn't seem like a hardware failure.

Re: beware - zfold 7 inner screen failure

useroyPQfv9bkJ — Sat, 23 Aug 2025 18:12:00 GMT

We have had the exact same issue on 2 fold 7's. Samsung offers no reasonable solution

Re: beware - zfold 7 inner screen failure

kimberleigh — Sat, 23 Aug 2025 20:30:07 GMT

Did you get the Blue Fold 7 ?