Can't hear calls on hearing aids when my zflip 5 connected to my car Bluetooth

userOTWCODoyAx — Wed, 21 Jan 2026 16:19:41 GMT

I was playing around with my phone, i wear hearing aids. I did something that now when I connect my Bluetooth to my car..I cannot hear the call. I'm forced to use the phone with my hands

Re: Private zflip 5

Samsung_Moderator — Wed, 21 Jan 2026 16:16:02 GMT

Hey there @userOTWCODoyAx,

I can definitely assist with your concerns on getting your hearing aids back working on your phone properly.

Let's try a few troubleshooting steps below.

Toggle Bluetooth: Turn Bluetooth off and back on for your phone.
Restart Devices: Restart your phone and power your hearing aids off and on.
Proximity: Keep your phone closer to your hearing aids.

Samsung & Hearing Aid Settings:

Enable Hearing Aid Support: Go to Settings > Accessibility > Hearing enhancements > Hearing aid support, and turn on "Hearing aid compatibility".
Connect via App: Try pairing your hearing aids directly through the Hearing Aid Support page in settings, not the main Bluetooth list.
Check Audio Routing: In the phone's Bluetooth settings, tap the gear icon next to your hearing aids and ensure call audio isn't blocked or routed elsewhere.

Resolving Car Connection Conflicts:

Forget Car Bluetooth: Go to your phone's Bluetooth settings and "Forget" or "Unpair" your car's system.
Prioritize Aids: Once the car is forgotten, re-pair your hearing aids and try connecting again; this should force audio to them.
Temporary Disconnect: If you need the car, disconnect your hearing aids from the phone's Bluetooth menu (Gear icon > Disconnect) when you get in, then reconnect them when you need them.

Update Software: Ensure your phone's operating system and hearing aid app are up-to-date.
Clean Pair: If problems persist, unpair the hearing aids from both the phone's Bluetooth menu and the hearing aid app, then re-pair them.

Please let me know if this helps. 🙂

topic Re: Private zflip 5 in Fold & Flip Phones

Can't hear calls on hearing aids when my zflip 5 connected to my car Bluetooth

Re: Private zflip 5