topic Re: Black Dot on inner screen in Fold & Flip Phones

Black Dot on inner screen

dj007000 — Tue, 27 Jan 2026 04:32:05 GMT

Just came out today. Its about 2mm diameter. Talked to Samsung care customer service. They said this is not considered defect and will not affect trade in value. So no repair needed.

This feels strange. And one can buy in?

Re: Black Dot on inner screen

patriciostarr — Tue, 27 Jan 2026 07:59:24 GMT

How long ago you bought your device do you have it under insurance?

Re: Black Dot on inner screen

dj007000 — Tue, 27 Jan 2026 08:00:48 GMT

Just out of warranty. Bought it more than a year ago

Re: Black Dot on inner screen

Srb79 — Tue, 27 Jan 2026 10:11:13 GMT

That is dead pixels, you need new screen

Re: Black Dot on inner screen

bawaji — Tue, 27 Jan 2026 15:29:17 GMT

That looks like a perfect circle! Almost as if it was a part of the wallpaper.☹️ If it is dead pixels, hope the repair is not too costly.

Re: Black Dot on inner screen

KingOfOnePiece — Tue, 27 Jan 2026 18:15:22 GMT

It sounds like you found a tiny ~2 mm spot on your Fold's inner screen that popped out, and Samsung Care told you it's not considered a defect and won't affect trade-in value. That matches what others in the community are reporting - some tiny dots, dead pixels, or cosmetic inner screen issues aren't flagged as defects by Samsung support, so they won't automatically reject trade-in or count as major damage.

Re: Black Dot on inner screen

dj007000 — Tue, 27 Jan 2026 18:17:30 GMT

I think Samsung must have a quick fix/clean up so they accept these conditions for trade in. Glad that Trifold just released. I'm going to trade in for it and see if it actually preserves value

Re: Black Dot on inner screen

Samsung_Moderator — Wed, 28 Jan 2026 00:13:39 GMT

Hey there @dj007000,

Before considering trading the device in, I recommend you have a certified Technician take a look at the device at your nearest location. You can you this link here to find your location. http://www.samsung.com/us/support/service/location