topic Re: Flip screen broke in cold weather in Fold & Flip Phones

Flip screen broke in cold weather

userFliqoG2zQA — Sun, 08 Feb 2026 15:36:48 GMT

Last night i unfolded the flip z 6 in very cold ny weather and heard a crinkling sound.

The inner screen is now mostly black with a white splotch + thin colored lines on the top and bottom edges.

I called customer support and was told that it is not covered, i have to pay for it.

My phone is in otherwise immaculate condition.

I have never seen a disclaimer from samsung about cold weather.

Shouldnt this be considered a manufacturing defect and be covered regardless of warranty period???

Re: Flip screen broke in cold weather

meself — Sun, 08 Feb 2026 15:41:05 GMT

Take to repair center and pay for repair

Re: Flip screen broke in cold weather

userFliqoG2zQA — Sun, 08 Feb 2026 15:47:47 GMT

@meself why shouldnt this be considered a manufacturing defect? I should not have to pay for this?

At least, if they would agree to give me the full trade value (not as a broken screen) I would at least get an upgrade without a loss??

Re: Re: Flip screen broke in cold weather

meself — Sun, 08 Feb 2026 20:13:46 GMT

Read the warranty and whats covered as for trade in don't think it would be acceptable

Re: Flip screen broke in cold weather

Robin621k — Sun, 08 Feb 2026 17:33:36 GMT

It is recommended not to use your phone outdoors when it is extremely cold. You put on layers to keep your body warm and to protect yourself from the cold, your phone too needs protection from the extreme cold weather.

Re: Re: Flip screen broke in cold weather

Robin621k — Sun, 08 Feb 2026 17:43:17 GMT

It is not a manufacturers defect, it is science. Ultra thin glass and extreme cold, -17 with the wind chill factor last night. They state this in the paperwork that is included with your phone.

Re: Re: Flip screen broke in cold weather

Mujibar — Sun, 08 Feb 2026 19:07:43 GMT

And foldables need Care+