https://us.community.samsung.com/t5/Fold-Flip-Phones/ZFlip-6-repair-issues/m-p/3498400#M46561 <P>My Galaxy Z Flip 6 (512GB) experienced a screen failure within 90 days of purchase. The repair (#hidden) process has been handled with extreme incompetence:</P> <OL> <LI> <P><STRONG>Misidentification:</STRONG> Local technicians incorrectly identified my 512GB device as 256GB to deflect the repair.</P> </LI> <LI> <P><STRONG>Unsubstantiated Charges:</STRONG> I was charged for the repair despite the device being under warranty.</P> </LI> <LI> <P><STRONG>Failure to Provide Documentation:</STRONG>&nbsp;You claims "physical damage" but has failed to provide a written inspection report despite multiple requests and verbal promises from customer service.</P> </LI> </OL> <P>I am requesting a full refund of the repair costs or the immediate release of the technical report justifying the charge.</P> Thu, 05 Mar 2026 22:17:34 GMT Members_xinyi 2026-03-05T22:17:34Z https://us.community.samsung.com/t5/Fold-Flip-Phones/ZFlip-6-repair-issues/m-p/3498400#M46561 <P>My Galaxy Z Flip 6 (512GB) experienced a screen failure within 90 days of purchase. The repair (#hidden) process has been handled with extreme incompetence:</P> <OL> <LI> <P><STRONG>Misidentification:</STRONG> Local technicians incorrectly identified my 512GB device as 256GB to deflect the repair.</P> </LI> <LI> <P><STRONG>Unsubstantiated Charges:</STRONG> I was charged for the repair despite the device being under warranty.</P> </LI> <LI> <P><STRONG>Failure to Provide Documentation:</STRONG>&nbsp;You claims "physical damage" but has failed to provide a written inspection report despite multiple requests and verbal promises from customer service.</P> </LI> </OL> <P>I am requesting a full refund of the repair costs or the immediate release of the technical report justifying the charge.</P> Thu, 05 Mar 2026 22:17:34 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/ZFlip-6-repair-issues/m-p/3498400#M46561 Members_xinyi 2026-03-05T22:17:34Z https://us.community.samsung.com/t5/Fold-Flip-Phones/ZFlip-6-repair-issues/m-p/3498408#M46562 <P dir="auto" style="margin: 0;">Hey <A href="https://us.community.samsung.com/t5/user/viewprofilepage/user-id/21821564" target="_blank" rel="noopener">Members_lrXrcr3</A>! Thanks for visiting the Community!. Can I have you resend your ticket numbers via private message? I would like to look into this further for you.</P> Thu, 05 Mar 2026 22:43:33 GMT https://us.community.samsung.com/t5/Fold-Flip-Phones/ZFlip-6-repair-issues/m-p/3498408#M46562 Samsung_Moderator 2026-03-05T22:43:33Z