topic Re: Book4 Edge Fingerprint Reader not functioning after update in Computers

Book4 Edge Fingerprint Reader not functioning after update

userP0U8qRYJjE — Mon, 18 Nov 2024 20:43:32 GMT

My Galaxy Book4 Edge updated its Bios this morning and now my fingerprint reader isn't functioning properly. I was prompted to change my PIN after BIOS update and did so, I then went to change my Hello start up to simply use my fingerprint to log in and it said I hadn't set it up yet although I had been using it since the day I got computer. I proceeded to set it up and went through all the steps, but every single time I did it would never complete and stated an error had occurred.

Any input on trying to get this straight would be great.

Thanks

Re: Book4 Edge Fingerprint Reader not functioning after update

Samsung_Moderator — Tue, 19 Nov 2024 17:51:23 GMT

Hello@userP0U8qRYJjE! Thank you for reaching out! I would recommend a complete restart on the pc and then try seeing if the setup works after. Please let me know!

Re: Re: Book4 Edge Fingerprint Reader not functioning after update

userP0U8qRYJjE — Tue, 19 Nov 2024 18:16:51 GMT

That did it. Appreciate the help.