topic Gbook5Pro Support Not Available in Computers

Gbook5Pro Support Not Available

Heavy7688 — Wed, 03 Sep 2025 21:12:48 GMT

I recently purchased a galaxy book 5 pro from Samsung. When I go into samsung.com to look at my products it says that service is not available based on my current location. When I try to contact support, it won't let me because it won't recognize my product in order to put in any information. Any assistance or information would be appreciated.

Re: Gbook5Pro Support Not Available

LongHiker — Wed, 03 Sep 2025 15:17:58 GMT

@Heavy7688 Are you located in the US?

This is the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/

Re: Gbook5Pro Support Not Available

Heavy7688 — Wed, 03 Sep 2025 21:12:24 GMT

I am in USA. Purchased @User684156.com and delivered to my home in California

Re: Gbook5Pro Support Not Available

Heavy7688 — Wed, 03 Sep 2025 21:12:07 GMT

I just spent 1.5 hours on Samsung chat. At the end of 1.5 hours they told me they were technical support and not customer service.

Re: Gbook5Pro Support Not Available

Heavy7688 — Wed, 03 Sep 2025 18:23:23 GMT

It shows in my products page but not in support help page.

Re: Gbook5Pro Support Not Available

realaud — Wed, 03 Sep 2025 19:09:10 GMT

Either try calling Samsung again (1-800-SAMSUNG) and make sure you are talking to CS, or return the product (if you are still in the return period), and when you get your refund, purchase another.

Re: Gbook5Pro Support Not Available

Heavy7688 — Wed, 03 Sep 2025 20:39:23 GMT

Thanks. Too late to return so I'll try calling.