topic Re: Galaxy Book Pro NP950XDB-KE7US No Support! in Computers

Galaxy Book Pro NP950XDB-KE7US No Support!

VeryUnhappy — Tue, 24 Mar 2026 14:25:52 GMT

Why can I find zero support on Samsung website for my laptop. I can find support for every other galaxy book pro except for the NP950XDB-KE7US.

Re: Galaxy Book Pro NP950XDB-KE7US No Support!

SamsungKyle — Mon, 16 Mar 2026 21:20:40 GMT

Hello @VeryUnhappy, thank you for reaching out to the Community. We understand that how inconveniencing it can be when you cannot get the support that you need for your Galaxy Book.
I do have one question regarding the unit; can you verify the exact model number?

Re: Galaxy Book Pro NP950XDB-KE7US No Support!

VeryUnhappy — Tue, 24 Mar 2026 12:19:34 GMT

NP950XDB-KE7US is the exact model number. Unless I'm missing something

Re: Galaxy Book Pro NP950XDB-KE7US No Support!

Samsung_Moderator — Tue, 24 Mar 2026 15:28:36 GMT

Thank you so much, VeryUnhappy, for sharing that product information. When you have a moment, could you let me know the specific concern(s) you’d like support with, so I can best assist?