Computer sign-in

ErnieV — Tue, 21 Apr 2026 00:10:03 GMT

I have a Galaxy Book 5 that's less than a year old. All of a sudden I can't sign-in to my PC using my PIN. The only option I have is to use my password. On the sign-in page the option to set PIN is there but when I click on it nothing happens, as I said, to sign in I have to use my password. I even went to settings and updated my PIN but that did no good. Any suggestions on how this issue can be fixed. Thank you,

Ernie

Re: Computer sign-in

Samsung_Moderator — Tue, 21 Apr 2026 16:00:18 GMT

Hello ErnieV,

We understand how frustrating it can be not being about to sign in to your computer and is sorry to hear about the PIN concern you're experiencing.

We would love to assist you to resolve this matter and to start we'd recommend you use our Samsung Recovery option, you can quickly fix many common problems by testing your device, restoring it to a previous state, or even reinstalling Windows. We've included the link here for review https://www.samsung.com/us/support/answer/ANS10001435/. Within this guide it will show you how to create backups, restore from backups, create and use system restore points, perform a factory reset, and reset your Microsoft account password.

We also have this article for reference regarding setting up and managing your Samsung account easily, and this guide will walk you through the process https://www.samsung.com/us/support/answer/ANS10001482/.

Please let us know if you're able to resolve your sign-in concern with these resourceful tips.

topic Re: Computer sign-in in Computers

Computer sign-in

Re: Computer sign-in