topic Re: Chromebook plus touchscreen only works with stylus in Computers

Chromebook plus touchscreen only works with stylus

userKjSz59uEtr — Fri, 13 Oct 2023 23:09:53 GMT

I am having the same issue many others in the forum have reported. Chromebook plus touchscreen has stopped working. It will respond to the stylus, but not touch. Powerwash, updates, reinstall have not solved the issue.

Please help.

Re: Chromebook plus touchscreen only works with stylus

SamsungTam — Sun, 06 Oct 2019 14:52:56 GMT

Can you provide the full model number of the device?

Re: Chromebook plus touchscreen only works with stylus

userKjSz59uEtr — Sun, 06 Oct 2019 17:30:02 GMT

XE513C24-K01US

Re: Chromebook plus touchscreen only works with stylus

SamsungTam — Sun, 06 Oct 2019 17:41:58 GMT

I have a few things you can try that may help out. 1st off, have you already cleaned your touchscreen? If you have, try pressing and holding the Power key until the power light shuts off. Press the Power key again to turn it back on.

Re: Chromebook plus touchscreen only works with stylus

userKjSz59uEtr — Sun, 06 Oct 2019 17:55:10 GMT

I did as you asked and now the stylus does not work either

Re: Chromebook plus touchscreen only works with stylus

SamsungTam — Sun, 06 Oct 2019 18:07:08 GMT

I would recommend signing into your account, check for updates, and then sign out of your account and navigate to a guest account.

Re: Chromebook plus touchscreen only works with stylus

userKjSz59uEtr — Mon, 04 Nov 2019 18:24:24 GMT

Did not resolve the issue

Re: Chromebook plus touchscreen only works with stylus

SamsungTam — Mon, 04 Nov 2019 18:35:03 GMT

Have you had a chance to factory reset your chrome book? If you have not already tried factory resetting we would recommend backing up your data. You can use the following link below:

http://www.samsung.com/us/support/troubleshooting/TSG01110741/

Re: Chromebook plus touchscreen only works with stylus

userKjSz59uEtr — Thu, 07 Nov 2019 03:43:42 GMT

see original post.

Re: Chromebook plus touchscreen only works with stylus

SamsungCaleb — Thu, 07 Nov 2019 14:35:28 GMT

Hey! Could you send me a private message with your serial number?

Re: Chromebook plus touchscreen only works with stylus

user6MarJEyDI0 — Sat, 07 Dec 2019 22:58:58 GMT

Hi,

First off, I really like my Samsung Chromebook Plus V1. I purchased it last year around December and really enjoyed using it. I recommended this to a co-worker and he ended up purchasing two V2 (one for himself and one for his wife). He experienced this issue after a week of ownership. For him, this occured after he tried to use a wireless mouse. But he powerwashed and was able to get it to work again. So I didn't think much of the issue...

But half a year into owning my Chromebook, the same issue showed up on mine. I thought I can just powerwash it and I'd be fine. So I delayed doing that because I had a lot of configurations and applications installed (in Linux) at the time knowing that the simple solution of powerwash would've resolved it. Since this Chromebook gave me such a good experience, I purchased a second Chrormebook over the Black Friday weekend and decided to powerwash my Chromebook Plus. Unfortunately this did not resolve the issue of the touchscreen not working.

As with other users stated, the stylus works fine. I've spent the last two days searching for possible solutions and failed to find one. This doesn't seem to be an isolated incident and I really hope Samsung can provide the proper solution. I see a lot of frustrated users out there that isn't getting the support to resolve this issue. I suspect that the problem may be some setting change and not hardware given that the stylus works. Samsung, please provide support.

Re: Chromebook plus touchscreen only works with stylus

userXT6AT0hggr — Tue, 12 May 2020 04:22:40 GMT

I have a similar problem. Touch screen stop working but stylus works. A few keys also stop working.

Re: Chromebook plus touchscreen only works with stylus

Anonymous — Tue, 12 May 2020 17:46:59 GMT

We are sorry to hear about this. Have you performed a powerwash on the Chromebook?

Re: Chromebook plus touchscreen only works with stylus

userCoCf6DwBTK — Sun, 20 Dec 2020 05:17:48 GMT

I'm also having the same problem with pen working but touch not. I got my Pro Jan. 2019 and the touchscreen stopped working 2 days ago. I tried every simple and software fix that I found (cleaning, enabling the shotcut toggle, power button tapping, hardware reset, and "power wash") with no change. I took it in to Best Buy (where I'd purchased it) and was told that it would cost more to fix than I bought it for ($400 - open box).

The touchscreen is a very important part of this device and it seems really early for something like this to fail.

What sort of options do I have for either debugging or repair?

Re: Chromebook plus touchscreen only works with stylus

userCoCf6DwBTK — Wed, 28 Apr 2021 12:47:32 GMT

Does anyone know if a XE510C24 screen can be used in a XE510C25?

All I can find online are XE510C24 screens.

Re: Chromebook plus touchscreen only works with stylus

userVd8xea9u3M — Thu, 14 Jul 2022 18:13:55 GMT

I'm having the same problem.

Re: Chromebook plus touchscreen only works with stylus

userVd8xea9u3M — Thu, 14 Jul 2022 18:14:28 GMT

is there any solution? I've powerwashed, but no luck.

Re: Chromebook plus touchscreen only works with stylus

userCoCf6DwBTK — Thu, 14 Jul 2022 23:07:58 GMT

To answer today's question, no, there is no software solution. If you're experiencing erratic behavior from the touchscreen when you're not even touching it, you can disable touchscreen input.

To answer my own question about using a C24 screen in a C25, yes they're interchangeable—but doing so didn't fix a problem for me. Maybe the replacement screen was broken in the same way or the problem is not with the screen unit but somewhere else, either hardware or software. It's a waste of such a nice Chromebook, having no touch input.