topic Re: galaxy book pro 360 15.5 screen turns off briefly in Computers

galaxy book pro 360 15.5 screen turns off briefly

Zraya — Thu, 11 Nov 2021 18:29:11 GMT

Hoping somebody can help because this is driving me crazy. Whenever I plug or unplug the laptop from a power source the screen turns off briefly, it will also pause audio from spotify and does not restart it automatically. I have had this laptop since March and hardly use it so I am unsure if it has always been this way. To me it makes no sense for a convertible laptop to do this. I am using the save battery feature of only charging to 85% because most of the time I am able to use a charging source, but if I am in the middle of something it would be great to be able to just carry my laptop to another room in the house without everything pausing etc... I have tried changing all the battery settings to no avail. I have spent a few hours trying to research this issue which seems to be a common problem with a variety of laptops. The solutions are about refresh rates which you cannot change on this display (15.5) the only option is 60Hz. I am currently on Windows 11, but this was happening before the upgrade.

Re: galaxy book pro 360 15.5 screen turns off briefly

LoganRandall — Thu, 11 Nov 2021 20:12:17 GMT

it's the HDR setting. go into windows settings>display>hdr>turn it off

Re: galaxy book pro 360 15.5 screen turns off briefly

Anonymous — Thu, 11 Nov 2021 20:17:48 GMT

If that didn't work
Remove Microsoft display drive and install Samsung display driver

Re: galaxy book pro 360 15.5 screen turns off briefly

Zraya — Thu, 11 Nov 2021 20:44:39 GMT

I will take the HDR for now as it appears to be working! But HDR was off and greyed out yesterday when I first started to research this and somehow in my trying to fix it I changed a setting and all of a sudden I could turn HDR back on. Who knows that probably enabled some other setting that I changed after turning HDR back on. For now as I said it seems to be working so thank you very much. I appreciate it. This is what happens when you give someone a tool that they know very little about. 😉

Re: galaxy book pro 360 15.5 screen turns off briefly

westjc — Mon, 15 Nov 2021 15:33:01 GMT

I have the same problem on my Galaxy Book Pro 360 13.3" since I bought it in last month. I cannot fix it even tried to turn HDR off. Anyone can help???

Re: galaxy book pro 360 15.5 screen turns off briefly

Paulo_2070 — Thu, 16 Jun 2022 17:56:16 GMT

It works, thank you!