topic Samsung Galaxy Pro 360 won't turn on in Computers

Samsung Galaxy Pro 360 won't turn on

ArmyScout4 — Mon, 22 Nov 2021 15:07:04 GMT

My Galaxy Pro 360 did an update and now it won't turn on. If it is turning on then I can't tell because the screen is black. There is a blue light on the left side of the laptop that is blinking, but that's it. The laptop is only a few months old.

Re: Samsung Galaxy Pro 360 won't turn on

Anonymous — Tue, 23 Nov 2021 02:45:24 GMT

I understand that your pc not powering on can be frustrating. Please unplug the charger, then press and hold the power button. While holding the power button, reconnect the charger and continue to hold power for approximately 15 seconds. Let me know if anything different happens.

Re: Re: Samsung Galaxy Pro 360 won't turn on

ArmyScout4 — Tue, 23 Nov 2021 03:28:38 GMT

I gave it a try, however nothing happened.

Re: Re: Samsung Galaxy Pro 360 won't turn on

ArmyScout4 — Tue, 23 Nov 2021 22:10:26 GMT

So turns out that the laptop is turning on. It's just that the screen isn't working. Again, this happened immediately after an update.

Re: Samsung Galaxy Pro 360 won't turn on

userc407kV2v7S — Tue, 23 Nov 2021 22:15:32 GMT

I've had the same issue twice. After a BIOS update a few weeks ago, the laptop wouldn't restart and I had to send it for service. After a 7 day transport, they plugged it in and it restarted. The battery just needed to fully drain. There should be a battery reset hole for this, but apparently there isn't.

I just did another BIOS update pushed out by Samsung and the same thing happened. I tried the suggestion above, and the side LED briefly changed to a light green, but I still can't restart. I'm very unhappy with this. I guess I'll wait as long as it takes for the battery to drain and then try again.

Re: Re: Samsung Galaxy Pro 360 won't turn on

ArmyScout4 — Thu, 25 Nov 2021 01:14:19 GMT

I finally got mine to work again last night. I completely drained the battery (I just plugged my phone in and that helped drain the battery. Once it was completely drained I plugged it in and tried turning it on. At first it didn't work so I unplugged the power source and repeated my steps. I did this about 3 times and then it started working again. Very strange!

Re: Samsung Galaxy Pro 360 won't turn on

userc407kV2v7S — Thu, 25 Nov 2021 13:08:47 GMT

Brilliant tip! I used the laptop to charge my phone and tablet overnight, and the battery was fully drained. I was able to restart as normal. Samsung needs to fix this.

Re: Samsung Galaxy Pro 360 won't turn on

ArtDesk — Thu, 25 Nov 2021 17:08:00 GMT

Easiest way is to plug an external hard drive into it. I use a little Toshiba and it works like a charm every time. Never tried draining the battery. Basic input output system works fine. It goes into a deep sleep. Have adjusted it many times. The hard drive wakes it instantly.

Re: Samsung Galaxy Pro 360 won't turn on

userUjSndGAHIP — Tue, 30 Nov 2021 20:58:25 GMT

My i7's been back to base twice now with similar issues. I've had to purchase a low spec HP to keep me able to work in the interim weeks. Now it's back and I can't get it to work with a new docking monitor I bought specifically to work with this laptop. I'm super fed up with this laptop and Samsung generally. Have been a loyal mobile customer for 20+ years but I am now ready to change to something else.

Re: Samsung Galaxy Pro 360 won't turn on

userkAAcvcRTz6 — Tue, 01 Feb 2022 05:57:36 GMT

My mom just had the same problem with hers, luckily I found this post and it did the trick, so thank you for the advice. Just wondering if anyone has found the cause of it? I feel kind of bad because I am the one that talked her into getting a new computer. Granted hers was 10 years old, but still never had this issue.

Re: Re: Samsung Galaxy Pro 360 won't turn on

Darien06 — Fri, 22 Apr 2022 23:20:51 GMT

U the man

Re: Samsung Galaxy Pro 360 won't turn on

Agent2Paradise — Thu, 16 Jun 2022 16:07:18 GMT

That works, thank you.