topic Re: Pro book 360 pro - blue light on but no screen in Computers

Pro book 360 pro - blue light on but no screen

userOoixVNn3DY — Tue, 15 Feb 2022 14:37:39 GMT

This is happening me for second time but exist a fast solution because wait until the battery is dead is painful... and I need to use the computer and someone knows why this happened?

Re: Pro book 360 pro - blue light on but no screen

Fatenyl — Tue, 15 Feb 2022 17:41:07 GMT

Reboot.Not a factory reset but a reboot press and hold power and volume up

Re: Pro book 360 pro - blue light on but no screen

Samsung_Moderator — Tue, 15 Feb 2022 20:57:31 GMT

Hello! I understand how this can be frustrating with this occurring with your laptop, Have you tried the troubleshooting steps in the link below?

https://www.samsung.com/us/support/troubleshooting/TSG01109614/

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

Re: Pro book 360 pro - blue light on but no screen

ArtDesk — Wed, 16 Feb 2022 02:06:35 GMT

It sometimes goes into a deep sleep. I have one and it has happened. Stick an external hard drive into it usually wakes right up. Also, adjust your performance battery and power cord settings. Make sure the firmware is updated. samsung update, they update the bios often.

Re: Pro book 360 pro - blue light on but no screen

happyendn67 — Tue, 12 Apr 2022 02:22:48 GMT

Take care of your own . Love and kisses