topic Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live in Computers

Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userBBWil5whKL — Sat, 09 Apr 2022 01:46:47 GMT

I just got a Galaxy Book2 Pro 360 and tried connecting both Galaxy Buds Pro and Galaxy Buds Live and audio for both have around a 0.3 second lag. So watching any video is a bad experience.

I also tried with Sony h.ear on 2 Bluetooth headphones and the lag was less, but still very noticeable.

I also tried connecting these to an old Dell XPS 9550 and there is no audio lag, so I believe this is likely a driver issue.

I'm hoping to raise awareness so that Samsung can push out an update to fix the audio lag eventually. I'll probably just return the laptop because it's not usable right now.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

aneesa60 — Sat, 09 Apr 2022 02:16:49 GMT

I'm having a problem pairing Motorola ear buds

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userliYKZ9ncnI — Wed, 13 Apr 2022 20:32:55 GMT

pretty sure this is Microsoft issue.

i've reported it to Microsoft, you guys should too.

I've seen other brand laptops facing a similar issue, so has to be Windows issue.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userR8azyraMlv — Sat, 23 Apr 2022 19:57:48 GMT

I'm having the same issue with a Galaxy Book2 Pro 15 inch (non-360) with a pair of Galaxy Buds Pro. The problem is a lot less apparent with Sony WF-1000MX4 earbuds. Switching off enhanced audio and hands-free telemetry as has been recommended in other forums does not fix the delay.

Both earbuds work fine on an HP Spectre x360 14 inch laptop also running Windows 11 and so the problem has to be specific to the Galaxy Book2 Pro.

This is pretty annoying. I will note that the Galaxy Buds Pro worked fine without an audio delay on my previous Galaxy Book Pro 360 15 inch from last year. So again, the conclusion is that this is an issue specific to the Galaxy Book2 Pro that I am hoping Samsung recognizes and fixes.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

user9rh5HjyY0F — Tue, 03 May 2022 14:55:43 GMT

Can a @Samsung Moderator comment on whether this issue is being investigated or not? I have 15 days to decide whether to return my new Book 2 Pro 15 and will likely return it if this is not addressed.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userKxvnjjMzYL — Thu, 05 May 2022 01:00:59 GMT

I've got the same problem with my Book 2 360. I've tried two different brand new sets of wireless headphones (the Sony WHXB900N, and the Sennheiser HD 450BT), plus my Samsung buds (which work fine on my Galaxy S21), and none of them work with the Book 2 360 -- all of them have a noticeable delay. I'm this close to returning the laptop.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userPSp8lppSFr — Sun, 08 May 2022 21:14:46 GMT

I have the Galaxy book 2 pro 360 15.4 inch model and I'm using Galaxy buds live. The audio flutters/flickers/stutters all the time. I tried resetting buds live and uninstalled/reinstalled bluetooth drivers on the laptop but nothing seems to work. This is unacceptable. The buds live work flawlessly with my phone (S22 Ultra) and with other laptops (Macbook Air). There is some serious issue with this on this laptop and Samsung needs to fix this.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

iKings — Mon, 09 May 2022 10:11:47 GMT

Also having trouble with flickering stuttering Bluetooth audio that makes for very disappointing music and movie watching experiences.

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userCd5sNY9PiI — Wed, 01 Jun 2022 06:05:11 GMT

Try unchecking the box 'Enable audio enhancements' under Signal Enhancements for your audio drivers.

Sound Settings - Click Speakers - Turn off 'Enhance audio'. Click Advanced - Select the 'Advanced' tab - Verify 'Enable audio enhancements' is unchecked - Click Apply. Increase sampling rate and bit depth if desired.

https://www.samsung.com/us/support/troubleshooting/TSG01109607/

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

userwfuMSnGYGK — Sun, 05 Jun 2022 09:49:31 GMT

I am also having the exact same, very frustrating issue. Any fix yet?

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

Samsung_Moderator — Sun, 05 Jun 2022 14:34:53 GMT

If the troubleshooting provided by userCd5sNY9PiI does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

Re: Bad bluetooth audio lag with Galaxy Book2 Pro 360 and Galaxy Buds Pro/Live

user1i80TvEYwl — Mon, 06 Jun 2022 03:39:02 GMT

The work-around (that doesn't work) from userCd5sNY9PiI is not a solution and this "solution" doesn't help anyone. The most likely issue is that we need updated drivers for this relatively new wifi chip. Whether that's on Intel, Microsoft, Samsung, I don't know and it shouldn't be something us consumers should care about either.

"I recommend letting a service technician have a look" - so what's the turnaround time? Can people just work without a computer for a few weeks? What's the turnaround time? What's a technician going to find that many people here haven't described already? We're not imagining bluetooth audio lag...

Why is this thread marked as "Solved"? Nothing has been solved. The problem persists and is widespread and unacceptable.